Data Entry Customer Service

Diane M Chadwick

*** ******** *****

Webster, NY 14580

Mobile: 941-***-****

Email (abjkjm@r.postjobfree.com)

OBJECTIVE: To obtain a professional position within an established growth

oriented company that would allow me to contribute as a team player and

provide a challenging, rewarding, and enjoyable atmosphere

Summary Of Qualifications

EXPERIENCE: Professional Front Office Medical Receptionist, (OBGYN, Family

Practice, Pediatrics) "Patient Check In Process" Greet Patients upon

Appointment, Process Check in of Scheduled Patient and Non Scheduled Walk

In Patients with Labels and Medical Encounter, Provide and Assist New

Patient with New Registration Forms, Collect Necessary Documentation from a

New Patient to scan for Medical Records (ie: Photo ID (Drivers License, SS

Card, Health Insurance Card), Creating New Patient File into Medical

Manager upon Registration, Daily Updates added to Existing Patients, 2 Day

Advance Print Out of Labels for Scheduled Patient Appointments -

Verify/Update Patient Insurance and PCP (Primary Care Provider) Update

Patient Demographics and Phone Numbers, Updating with Patients upon

Appointments any Provider Changes and Requested Information, Patient

Appointment Scheduling, Canceling, Rescheduling and 2 Day Advance

Confirmation of Patient Appointments, Document No Shows Appointments

followed with Sent Notification Letter, Answering Multiple Phone Lines,

Accurately Documenting Dr/Nurse Patient Phone Notes for Request of New &

Refill Prescription Scripts, Request for copy of Shot & Physical Records,

Patient Requested Sick Visits & of Patient's Medical Status, Forwarding

Telephone Calls Appropriately and Following Up on Return Patient Calls,

Filing and Retrieving Medical Records and Delivering to Appropriate

Providers or Department, Filing Patient and Administrative Files

"Patient Check Out Process" - Data Entry of Visit Codes and Charges and

Payments, Collect and Process of Co-Pays, Cash/Check Payments and

Authorization on Credit Cards, Balancing and Documenting Day End Totals and

Patient Count in Data Base and Daily Report Sheet, Always Maintain Strict

Patient Confidentiality and Employee Information, Copy Patient

Documentation for Scanning to Medical Records, Patient Safety Supervision

SKILLS: Outstanding Customer Service Skills, Data Entry Processor,

Excellent Problem Solving Skills (Tackles Resolution), Detail to Work

Performance, Excellent Professional Interpersonal & Personal Communication,

Public Relations, Proficient/Organized, Client Information Confidentiality,

Accounts Payable/Receivable, Typing 50 wpm, Letter Correspondence, 10 key

by touch, Fax, Scan Checks/Document Clerk, Copier, Prioritize Daily

Operations & Work Flow, Maintain Patient Safety to Office Enviroment

COMPUTER: Windows 2000/XP & 98, (Software Programs) Medical Manager,

Centricity, Zirmed (Medicaid/Medicare, Amerigroup, BCBS, Universal, United,

Wellcare, Staywell, Healthease) etc.

Word, Excel, Outlook, Unifi, Access, Lotus Notes,

DIVERSE: Productive in small or large office environment

CAPABLE: Able to handle multiple tasks simultaneously in high-pressure

situations and meet required deadlines. Dedicated and committed to getting

the job done

THOROUGH: Gives strong attention to detail and numbers as well as larger

aspects of assigned tasks

FUN: Enjoys work and people, and offers a bright and positive attitude that

becomes contagious

CREATIVE: Ability to develop training/learning tools and offer ideas that

shorten production time

EMPLOYMENT HISTORY:

MCRHS-Manatee County Rural Healthcare Services> Patient Services/Front

Office Receptionist

Bradenton, Fl 34209 10/08/08 to 4/21/10

Patient Servicing of Patient Check-In/Patient Check-Out, Patient Assistance-

Scheduling/Rescheduling/Canceling

of Appointments, New Patient Registration and Timely Updates, Print and

Verification of Patient

Labels 2 Days in Advance with Doctors Schedules, Verification of Insurances

and PCP, Patient calls and requests

for Dr./Nurse Phone Notes for needed scripts/sick visits/pt updates,

Copying of Necessary Patient Documentation

for medical records, Patient Safety supervised

Accountemps >"Contract Cover Assignment": Financial Asst/Data Entry

Processor/Document Clerk

Everything But Water Swim Wear

Orlando, Fl 07/21/08 to 08/25/08

Financial Asst/Data Entry Processor/Document Clerk @ Everything But Water

Swim Wear -1 month cover assignment

Professional Mortgage Personnel Agency- Contract Loan Processor -

FHA/VA/CONV

Maitland, FL 32751 06/19/08 to 07/15/08

Contract assignment: American First Bank - Contract Assist. FHA

Processor/Customer Care Specialist

Full Charge Processor to closing. Builder/Broker Loans-full requirements

for satisfactory approval

KForce Personnel> Contract Processor/Financial/Data Entry

Specialist/Cashiering Dept-Wire Funds Services

Maitland, FL 32818 2/18/08 to 06/15/08

Contract assignment - Charles Schwab Inc.- Reviewed Financial Documents-

Data Entry/Processor for new and standing customer accounts/ performed

account maintenance/Wire Funds Processor/Scan Checks/Document Clerk

Professional Mortgage Personnel Agency- FHA,VA, CONV Contract-Loan

Processor

Maitland, FL 32751 03/08/07 to 11/21/07

Contract assignment- MFC Mortgage Company (Division of Maronda Homes)

Full Charge Processor to closing. Builder/Broker Loans-full requirements

for satisfactory approval.

Coastal Federal Bank>Loan Servicing Specialist

Myrtle Beach, SC 03/06/06 to 2/26/07

Uplink System Specialist> Data entry of new accounts/maintenance to

existing accounts.

Processed Auto Loan payoffs, Transfer of Funds, Open/Close of Accounts,

CCSR

National City Mortgage>Full Charge Loan Processor

Houston, TX 9/04 to 2/28/06

Builder/Broker loans requiring FHA, VA and CONV requirements for

satisfactory approval. Verifications, Appraisals, Title work, Flood Cert,

Surveys, Final Inspections, HOA Insurance.

Borrower Docs requested/reviewed for satisfactory approval/ Customer Care

Liaison for Borrower/Builder/Broker/Vendors/Lender

Wells Fargo Home Mortgage >Full Charge Sr. Loan Processor-FHA, VA & CONV

Corporate Express-Contract Temp>Processed FHA, VA & CONV Loans

Houston, TX 10/03 to 9/04

Conseco Finance> Full Charge Loan Processor-FHA, VA & CONV

Senior Loan Processor/Floor Supervisor>Processed FHA, VA & CONV Loans

Tempe, AZ 7/01 to 10/03

Education:

John Marshall High School- Rochester, New York

Business & Computer Classes-Phoenix, AZ

(References Available Upon Request)

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