Project Management Manager

MICHAEL STERNBERG – MS, MBA, PMP, ITIL, Six-Sigma Green Belt

***** ******** ** / ********, ** 48025 / 248. 232. 7952 / abjkjj@r.postjobfree.com /

Linked In: http://www.linkedin.com/in/mikesternberg

SUMMARY: A veteran in the Enterprise Architecture, IT, Technology, Leadership, Project Management

and Business Analysis arena as Chief Technology Officer, Director of Global Web Architecture and IT

Planning, Senior / Executive Program Manager, and IT and Technology Expert, Strategist, Implementer, and

Author. Has extensive local and global background and expertise in Risk Management, Change Management,

and Financial / Resources Strategies, Investment and Cost Reductions. High-caliber negotiator, influencer,

leader and manager of complexities among people, projects, programs, and planning.

KNOWLEDGE OVERVIEW

Software / Technology / Networking

Experience in Active Directory Integration / Video streaming and panoramic web technologies / HTML /

XML / Web Services / Active Directory / LDAP / Java / JavaScript / VBScript / Visual Basic / Active

Server Pages (ASP & ASPX) / Visual Studio.Net / ActiveX / DCOM+ / Active Data Objects / ODBC /

SharePoint / Google Apps / Epicentric and Vignette portals / Eroom / Quickplace / C / C++ / COBOL /

PLI / SAS / FORTRAN / BASIC / PHP / LISP / JCL / WFL and IBM Assembler. DBMS experience

includes IMS / DB2 / IMAGE / DMS2 / Oracle / MySQL / Microsoft SQL Server and Microsoft Access.

Additional software experience includes MS Office / KBMS / Aion / Vpexpert / MS Project / Project

Workbench / Business Engine Network (BEN) / MS Publisher / Procomm Plus / Visio / Irma / FrontPage /

Expression Web / IIS / Netscape Enterprise Server / SA FileUp / Crystal Reports / WebSpice / Adobe

Acrobat / Visual Interdev / Infopath / Drumbeat / Net Objects Fusion / Dbase / Photoshop / Flash MX /

Netscape Navigator and Communicator / Firefox / Microsoft Explorer / Vmware (and many others).

Networking experience includes LAN/WAN design, development of LAN’s using Windows Servers and

Cisco routers.

Other Windows Server experience includes domain planning / WINS and DHCP design / Exchange

design and deployment / implementation of network monitoring and desktop/server management with

Microsoft’s SMS & Symantec Altiris / TCP/IP / Novell IPX/SPX / NetBEUI and wireless networking

protocols (802.x).

Hardware / Operating Systems

IBM / Unisys / NAS / HP / Compaq / Dell and Amdahl mainframes and servers. PC's and Workstations:

IBM compatible, Apple and Sun. OS knowledge includes MVS / OS400 / DOS / Windows

95/98/2000/NT/2003/XP/Vista / OS/2 / Unix (SUN, Redhat Linux).

Architecture Frameworks

Zachman – Used as conceptual framework for IT Planning (AAA Michigan and Kelly Services)

Spewak – Enterprise Architecture Planning (EAP)

Carbone – Enterprise Architecture Toolkit

Open Group – Architecture Framework (TOGAF)

Published Work

Cultural Algorithms and Fraud Detection (IEEE Transactions, June 1998)

Using Cultural Algorithms to Support Re-Engineering of Rule-Based Expert Systems (MS Thesis, 1997)

Book – Reporting from the Field (SAS Institute Inc., 1994)

Departmental Automation Using Release 6.06 of the SAS System (SUGI, 1992)

Using the SAS System to Supervise Disk Pack Usage (SUGI, 1992)

PROFESSIONAL EXPERIENCE

Chief Technology Officer / Chief Architect Feb 06 –

Present KELLY SERVICES / Global Staffing Corporation, Troy, MI

Overview: Analyze technology trends and propose, lead and implement new strategies, directions and

teams for global IT environment. Manage Enterprise Architecture, Engineering (Client, Server, Network,

Middleware, DBA), IT Security and Business Analysis Teams. Oversee 10M+ departmental budgets,

services, and vendors. Computing environment includes: 15,000 PC’s, IBM mainframe, Dell, IBM and

Sun servers, running Unix, Linux and Microsoft operating systems.

• Design and implemented a cloud computing strategy (converts in-house on premise systems to

cloud services). Key successes include, replacement of on-premise Notes with Microsoft Online e-

mail (BPOS), cloud-based applicant tracking system and using Force.com as a platform for

application development. Launch of cloud services via a Biztalk Integration hub and Active

Directory authentication services.

• Defined and implemented WAN technology improvements resulting in 3M+ cost reduction. Multi-

year project converted MPLS WAN connected branches to DSL and/or cable modem technology.

• Designed and implemented Global Virtualization Strategy including server, storage and desktop

virtualization for multiple, global data centers.

• Negotiated and implemented global contracts including Microsoft Enterprise Agreement, Oracle

DB and Financial Systems, and America’s Telecom (voice and data).

• Launched Enterprise Architecture Program converging business, application, data and technical

architecture domains. Implemented a federated architecture model to include architects in US,

EMEA and APAC. Drove adoption of IT standards, future state and roadmaps resulting in multi-

million dollar cost saving and IT re-investment.

• Deployed wireless standards and technology to support 1200 branch locations. Deployment of first

IP-based PBX to new facility (Troy, MI) – currently completing proof of concept involving cloud

PBX and cell phone technology in Norway.

Director of Global Web Architecture and IT Planning Apr

99 – Feb 06

DELPHI / Global Automotive Parts Supplier, Troy, MI

Overview: Evaluated, designed and implemented technologies and processes to support global IT

environment. Management of web architecture, web services, DBA Teams. Defined corporate technology

strategies, vendor analysis, make / buy analysis, operation of global Project Management Office (PMO),

multi-company IT benchmarking forum (ITBF). Computing environment includes: 40,000 PC’s, IBM

mainframes, and Sun, HP and Microsoft servers.

• Defined and implemented global infrastructure Project Management Office (PMO), from inception

to project turnover ranging from 50K to 40M in scope, resulting in improvement of on time and

budget performances for IT projects.

• Negotiated and integrated architecture reviews and analysis into project management methodology,

while working with business and technology leaders to secure concurrence for selection and

building applications based on agreed upon architecture directions.

• Led vendor evaluations to analyze products and select standard h/w and s/w, including internal and

external portals, hosting providers, workflow, application development suites, application servers,

and source control libraries.

• Implemented Delphi’s first internal web service for integrating an employee portal with Microsoft

directory, which provided user authentication and password reset as initial step to deploying a

service-oriented architecture.

• Selected and implemented workflow standards and tools with global team – K2.net integration with

SharePoint Portal infrastructure. Led Workflow Competency Center for projects in Asia, Europe

and US.

• Streamlined hundreds of redundant systems and processes, and created millions of dollars in cost

reductions via various projects including: work with Global CIO, Regional CIO’s and IT Planning

Teams to develop IT Strategic Plan / creation of Global Web Development Teams (Europe, India,

Mexico and US) / creation of Global IT Asset Management Program, from initial acquisition to

eventual disposal / provided re-use processes, uncovered billing errors, eliminated lease penalties

and improved patch and virus management procedures.

Managing Director, IT Planning and Architecture / Chief Architect Mar

92 – Apr 99

AAA MICHIGAN INSURANCE / Auto, Life Home Insurance, Dearborn, MI

Overview: Developed and executed corporate IT Strategic Plan. Planned and implemented new

technologies to support Enterprise Architecture. Responsible for cost/benefit analysis, technology

selection and vendor negotiations. Managed six departments (Internet Services, Data Architecture,

Technology Architecture, Network Architecture, Process Improvement, and IT Research). Chair of

Technology Council. Computing environment includes: 5,000 PC’s, IBM mainframe, HP 3000, Windows

and Novell LAN’s and frame relay network connecting 250+ sites.

• Worked with business and technology leaders to apply Zachman framework – developed

Enterprise Architecture which addressed business, data, applications and technology directions.

Deliverables included current and future state transition plans.

• Led diverse IT and management group to create Enterprise Architecture, presented, negotiated

and influenced vision to CEO, CIO and CFO. Implemented quarterly Architecture Alignment

sessions for executive leadership and teams. Architecture documented in web-based application

tracking technologies in use, and expected useful life.

• Created Technology Council to tightly and strategically integrate business and technical planning.

Approach linked technology infrastructure and application development projects to specific

business initiatives, which support reporting systems to CEO, CIO, CFO, CTO, Board of

Directors.

• Developed and implemented plan for conversion of 250+ remote offices from IBM 3270 terminal

environment to NT Server LAN environment, which involved wiring and power changes,

deployment of PC’s, servers, and networking equipment. Implemented Microsoft SMS to manage

PC’s and servers in all locations – impacted 4,000+ end-users, with Microsoft Exchange /

Outlook.

• Designed and implemented object-oriented system for insurance fraud detection via Aion and

DB2 (Rule-Based Artificial Intelligence), which resulted in multi-million dollar cost savings.

Automotive Research Programming Manager Sep 86

– Mar 92

R L Polk / Global Intelligence and Marketing Compilation Corporation, Troy, MI

Overview: Coordination of departmental programming activities managing six team members – led

budgeting, IS planning, project management and consultation with external clients.

• Created and implemented Matchmaker (subscriber system), which matches client’s subscriber file

to database of auto purchase history. Current industry standard, sold to 50+ publishers.

• Created and implemented online Auto Research Analysis System which provides demographic

information for auto purchases; reduced turn-around for profile analysis from 1 week to 1 day.

• Developed and implemented PC-based Chrysler parts and services tracking system (via C and

Visual Basic) showing coupon programs effectiveness – brakes, oil changes, replacement parts.

• Developed and implemented Dealer Loyalty systems for Ford, GM, and Toyota (via C, SAS and

COBOL), which rate quality of auto dealerships. Each run processes 200M+ records.

Programmer / Analyst / Team Lead Mar 83

– Jan 86

A C SPARKPLUG, GENERAL MOTORS / Automotive Supplier GM, Flint, MI

Overview: Developed and implemented problem solutions, consulted with various end-user groups, coded

COBOL programs in Unisys and IBM mainframe environment.

• Designed and implemented cost accounting system with over 100 COBOL programs for GM

plant in Juarez, Mexico. Led team of four from initiation to completion.

• Worked with Buick City to develop first just in time tracking system using COBOL and

maintained COBOL-based inventory control systems.

• Developed global process model of all interfaces between inventory and financial applications.

EDUCATION AND PROFESSIONAL DEVELOPMENT

MS, Computer Science – Wayne State University 1997 / Concentration in Distributed Systems and AI

Awards: Hepler Scholarship / Distinguished Thesis Nomination

MBA, Business and Information Systems – University of Michigan 1985

BS, Information Systems – University of Michigan 1982

Awards: Dean’s List / James B Angell Scholar / Graduation with High Distinction

Continuing Education and Seminars (partial list):

SOA Concepts / Project Management / Project Management Leadership / HTML / XML / Java / Visual

Basic / .Net / FrontPage / Web Architecture / SOA concepts / Windows Server concepts / TCP/IP / DB2 /

SMS / OO Development / Data Warehousing / SEI CMM / Enterprise Architecture conferences / Gartner

IT Symposium / Call Center Technologies / Application Integration Technologies / Asset Management /

IT Procurement / Microsoft Networking / Leadership Coaching / Team Building / Global Communication

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