Objective

Experienced professional seeking a position allowing for continuous

improvement and quality at a growing, people-oriented, high-technology

consumer-based corporation.

Profile

Motivated, personable business professional with over eleven years of

successful clinical/ industrial laboratory and administrative experience.

Diplomatic and tactful with professionals and non-professionals at all

levels. Accustomed to handling sensitive, confidential documents. Talent

for employing my strong analytical, detail-oriented and interpersonal

skills to improve services and products, reduce costs and turn around

times, delight customers and help and mentor others. Demonstrated history

of producing accurate, timely reports meeting stringent FDA and DHEC

guidelines

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated abilities to easily transcend

cultural differences. All the while freely engaging in new challenges and

learning opportunities.

Skills Summary

Project Management Computer Savvy Professional

Report Preparation Customer Service Presentations

Written Correspondence General Office Effective Team Leader

Skills Data Management

Professional Experience

Quality Control: Reports/Presentations/TECHNOLOGY

o Conducted daily complaint handling activities per approved complaint

handling procedures, issued complaint data and trend analysis as per

established timelines.

o Worked with plant QA Engineers during complaint investigations and

follow up activities to ensure proper complaint closure.

o Ensured evaluations were done in a timely manner and help facilitate

complaint closure. Reviewed and revised as necessary all complaint

coding for data entry.

o Assisted in field actions, recalls, special projects, as needed, and

other duties as assigned.

Administrative: Customer Service/ Problem Solving

o Compiled and analyzed validation data.

o Performed and/or reviewed of laboratory analytical data in accordance

with specific client guidelines and South Carolina DHEC regulation.

o Reviewed raw data and data packages including forms, run logs, and any

other components of the data package that may be specified by the

client.

o Interacted with the laboratory group leader and project managers to

ensure that data are completed on time in the laboratory.

o Recruits, screens and process low income persons to participate in the

LIHEAP programs and activities of the agency.

o Provide counseling services based upon individual of family needs.

o Train and organizes community grass root customers to help them become

more self-sufficient.

Technical

o Performed final product testing and particle size assessment for

comparative analysis.

o Performed daily, monthly, and quarterly testing of raw materials:

components and compounds, production samples, and laboratory samples.

o Assisted with validations and special projects as requested or

scheduled by management.

Computer Skills

o Microsoft Office (Word, Excel, PowerPoint, Access, & Outlook)

o LIMS System

o Trackwise System

o SAP

o DBA Tracking System

Employment History

Community Outreacher, Wateree Community Actions, Inc. Camden, SC

3/2010-Present

Complaint Coordinator, CR Bard, Moncks Corner, SC, 11/2007-8/2008

Metal Data Validator, The GEL Group, Charleston, SC, 9/2005-8/2007

Laboratory Technician, Employee Provider Services, Summerville, SC,

10/2004-7/2005

Laboratory Technician, Olsten Staffing Services, Goose Creek, SC,

4/2004-8/2004

Quality Analyst, KELLY Scientific Resources, Raleigh, NC, 1/2002-

5/2003

Education

BS Biology, 2000

Morris College - Sumter, SC

Contact this candidate