Customer Service Sales
Resume:
ERIKA MORALES
**** *.*. ***** **. Miami, Fl. ****5
Mobile: 786-***-****
E-mail Address: abjkj3@r.postjobfree.com ; abjkj3@r.postjobfree.com
Objective
My objective is to find a constructive and professional environment to work in and be a
part of a company where I can learn and expand in different areas. I like to take on
challenges and be successful in any task that is put before me and that is why I have
enjoyed learning useful skills and gaining vital experience from a broad range of fields
such as sales/retail, customer service, merchandise, law and education.
Education
1998 - 2001 South West Miami Senior High Miami, Fl.
Degree Awarded: High School Diploma
2002 - 2005 Miami-Dade College Miami, Fl.
Degree Awarded: Associate’s Degree
Interests and Activities
I am interested in a position where I can grow and learn not only as an employee but as
an individual and where I can be given the opportunity to expand my knowledge and
skills. I also enjoy working with all types of people, interact well with others and adapt
quickly in a new environment.
Languages and Skills
I am fluent in both English and Spanish. I can read, type, write and communicate clearly
in both languages. I am also knowledgeable in Microsoft computer software such as
Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Power Point.
Work Experience
March 2001 – July 2001
Burlington Coat Factory Miami, Fl.
I worked as a customer service representative/sales associate in three different
departments. My duties were to greet and assist customers and help them with their
purchases in Accessories, Coats, Leather Jackets and Fur Garments. My responsibilities
were not only customer satisfaction but also loss prevention of coats, furs, jackets and
other items in the Leather Gallery.
April 2002 – December 2006
Tropical Elementary Miami, Fl.
I had the wonderful opportunity to start out as a college volunteer at this Elementary
School and then was offered a permanent position. I worked with different types of
children and remained working at this location for four years as a one-to-one
paraprofessional. My duties included assisting a special needs child with daily academic
curriculum as well as helping the grade level teachers with classroom lessons and
activities.
April 2005 - July 2006
Teddy Creations Miami, Fl.
I worked as a customer service representative/sales associate and cashier. My duties were
to greet and attend customers and help them with their purchases and perform money and
credit card transactions in a quick and proficient manner. Other duties were periodically
assisting customers in arranging birthday parties for children, helping them with their
party options and hosting birthday parties.
June 2006 - December 2006
Beyond Beauty Salon Miami, Fl.
I worked for this beauty salon as a customer service representative/receptionist and
cashier. My duties included answering clientele phone calls and using a telephone system
to make future appointments. I was required to accurately make appointments or changes
in order to satisfy every clients needs. I also was responsible for money and credit card
transactions, salon products and miscellaneous sales, as well as inventory.
January 2007 – June 2008
Miami-Dade County Public Schools Miami, Fl.
I had the great opportunity to work as a temporary instructor for the Miami-Dade Public
Schools System and learned a lot from this experience. I enjoyed working as a teacher
because it allowed me to expand my knowledge of children and education.
July 2007 – July 2008
Bath & Body Works Outlet, Limited Brands Co.
Miami, Fl.
I worked at this location as a customer service representative/sales associate and cashier
for a year and enjoyed it very much. My duties were to greet and assist customers with
their purchases with a sales driven attitude in an efficient manner. This position helped
me learn much more customer service techniques such as how to be more flexible in the
fast paced world of retail, to be more effective in sales and most importantly to know how
to efficiently uncover customers’ needs in order to ensure a pleasant experience as well as
their loyalty as a customer in the future.
September 2008 – August 2009
Florida Default Law Group Miami, Fl.
I worked at this law firm as a Global Print Queue Specialist for almost a year. My duties
included printing and collating several types of packages. I printed and collated sale
packages, which are intended for homes in the foreclosure process as well as handle
checks that were required for these packages. I also printed and collated numerous types
of packages for two attorneys’ that were very time sensitive and required attention to
detail.
February 2010 - September 2010
Sea World Orlando/Orlando, Fl.
I worked at the Sea World Orlando location as a part time Photo Sales Clerk and cashier
for the Photo Merchandise Department. My duties were to greet guests in a friendly,
timely and efficient manner in order to help them with their purchase options as well as
perform money and credit card transactions. I interacted on a daily basis with people
from all over the world and enjoyed meeting new people and learning about their culture
and backgrounds.
April 2010 - October 2010
Walt Disney World All Star Resorts Orlando, Fl.
I worked for Walt Disney World at all three All-Star Resorts: (Sports All-Star Resort,
Music All-Star Resort and Movies All-Star Resort) as a cast member for the Merchandise
Department. My duties included greeting guests in a friendly, warm, timely and efficient
manner in order to make their stay as pleasant and as magical possible. I was responsible
for performing money and credit card transactions with a professional and proficient
approach to ensure that the guest was satisfied with not only their purchase but overall
experience. Working for Walt Disney World taught me the imperative fact that a guest or
customer’s experience is what makes the difference and what brings them back each time
and that customer service and reputation is vital to the success of a company and is what
sets apart world renowned service from the rest.
References
Mrs. Marsha Erdmann (ESE Teacher and Former Co-Worker)
Work Location: Tropical Elementary
Ms. Ana Gwin (ESE Teacher and Former Co-Worker)
Work Location: Tropical Elementary
Mrs. Barbara Meador (ESE Teacher Aide and Former Co-Worker)
Work Location: Tropical Elementary
Mrs. Kay Shilling (Bath & Body Works Outlet Proprietor & Supervisor)
Work Location: Bath & Body Works Outlet
Ms. Amanda Martinez (Bath & Body Works Outlet Manager)
Work Location: Bath & Body Works Outlet
Ms. Erika Perez (Beyond Beauty Salon Proprietor)
Work Location: Beyond Beauty Salon
Mobile: 786-***-****
Mrs. Maritza Morris (Teddy Creations Proprietor)
Work Location: Teddy Creations
Ms. Vanessa Nistal (Former Co-Worker)
Work Location: Aero Turbine
Mobile: 305-***-****
Ms. Jennifer Sanchez (Miami Branch Office Manager)
Work Location: Florida Default Law Group
Mrs. Omaira Ferrero (Merchandise Coordinator and Former Co-Worker)
Work Location: Walt Disney World All-Star Resorts
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