Antonio T. Tillman
***** ******* ****. *** *** Woodland Hills, CA. 913**-***-***-
**** abjkir@r.postjobfree.com
** ***** ** ************* *********** experience in online and classroom
training.
10 years of performance improvement and change management experience.
Can apply adult learning theories to common instructional design and
performance improvement models.
Ability to rapidly understand concepts and topics of computer programs
related to proprietary applications.
Mac and PC computer literate with skills in Word, PowerPoint, Pages and
Keynote.
Proven ability to coordinate with cross-functional teams in order to design
and assess educational material with applicability to specific learning
objectives.
Able to accept 50% travel or more, as needed.
Technical Skills
Operating Systems: Windows 2000, Win XP Pro., Mac OS X
Applications and Software: CentraOne 7.0, Microsoft Office 2007. VIP
GenII, WinTam 6.2, 6.3, 7.0, 7.1, 7.1.1, Microsoft Live Meeting, ConnectED,
ConnectCTY, TRACKER Log System, Snag-It, SHC BI Digital Dashboard, SHC NPS
System, Surado CRM, CompuLink Advantage Practice Management Software, Lotus
Notes, Mercury Quality Center, KPAOL, Hestia.NET, SchoolMAX, LAUSDMAX
Remote Access Software: WebEx, PCAnywhere32, Reachout 5.0, 5.5, Windows XP
RDC, VPN Client, Linktivity, Citrix ICA Client, Ivans Transfer Manager 2.0,
2.14, 2.2 Build 24, 25, 28, 2
Education
DeVry University, Chicago, Illinois
Bachelor of Science: Telecommunications Management
Honors: National Dean's List Award
Keller Graduate School, Chicago, Illinois
Masters: Business Administration
Masters: Human Resource Management
Masters: Public Administration for Non Profit Organizations
Masters: Educational Technology
Experience
CDI Corporation, August 2010 - September 2010
Software Trainer - Contractor
Formulated basic learning needs assessments and educational outlines to
determine the best instructional methods such as individual and group
instruction, lectures, demonstrations, and workshops.
Prepared educational support materials such as procedures and practice
scenarios.
Recommended and develop teaching aids such as educational handbooks,
demonstration models, software tutorials, and reference works.
Conducted training programs and other learning activities including classes
and programs for management to measure progress and evaluate the
effectiveness of training.
Recommended changes in processes, procedures and methods of education based
on research and new educational avenues to be used in expanding system
training.
Antonio T. Tillman
20528 Ventura Blvd. Apt 214 Woodland Hills, CA. 913**-***-***-
0784 abjkir@r.postjobfree.com
Kaiser Permanente, September 2009 - April
2010
Software Trainer - Contractor
Primary trainer for the KPIF and KPAOL application and marketing team
Conducted onsite and WebEx training sessions for the UA Testers regarding
the Hestia.NET applications
Developed training and testing procedures to ensure system enhancements
were properly executed from CR requirements
Conducted gap analysis and needs assessments prior to training sessions
Created Microsoft PowerPoint learning and teaching enhancement tools
Conducted business process flow modeling to generate applicable scenarios
for functional development and testing teams
Produced and lead functional design specifications with application
architects, developers and system vendors
Conducted weekly Train-the-Trainer mini-modules
CompuLink Business Systems, February 2008 -
September 2009
Implementation Coordinator
Liaison between end users and senior programming testing staff
Responsible for the implementation, training and launch of international
medical accounts
Responsible for UA Testing post product release
Conducted monthly Train-the-Trainer seminars
Analyzed performance data to measure, identify and eliminate performance
gaps
Delivered classroom style learning for large and small audiences
Provided technical support for the Practice Management Advantage software
users via telephone and remote access media
Responsible for conducting basic instruction for customers regarding
features and operations of the company's products
Carl Wyatt Industries,
August 2006 - February 2008
Business Transformation Consultant
Created training aids such as manuals, handouts, course exercises and
visual aids for employee and end user training
Consulted with senior leadership in implementing organizational change and
performance improvement initiatives
Assisted in helping the organization implement complex change programs that
have delivered significant improvements in business results
Collaborated with subject matter experts to help in developing and writing
technician courses
Implemented training plans to bridge the skills and performance
gaps between current skills and the required future needs of the business
Antonio T. Tillman
20528 Ventura Blvd. Apt 214 Woodland Hills, CA. 913**-***-***-
0784 abjkir@r.postjobfree.com
Notification Technologies Inc., August 2005 -
August 2006
Software Trainer
Developed needs assessments and provided written recommendations based on a
proprietary digital dashboard business intelligence tools
Conducted several onsite and WebEx training sessions to K-12 school
districts across the United States on NTI Connect-Ed proprietary software
applications
Reviewed customer metric data and developed training plans to improve
satisfaction levels
Developed training manuals to enhance the audience experience
Provided technical support to Superintendent's and School Staff during
system failures
Developed tutorials for client software enhancement
Developed course curriculum and instructional programs such as workshops,
self-study, job-aids, newsletters and development plans
Applied Systems Technology,
January 2000 - August 2005
Software Trainer
Responsible for onsite and WebEx trainings of The Agency
Management software system
Provided onsite technical support for in-house training staff
Reviewed customer metric data and developed training plans to improve
satisfaction levels
Conducted pilot testing of courses within the arena of classroom training
on a wide variety of concrete and abstract topics
Responsible for tertiary level testing post production release
Monitored the progress of staff in conjunction with management to identify
additional training needs along with the effectiveness of our training
programs including cost/benefit analysis
Conducted needs assessment with management and staff to identify specific
skill/knowledge gaps, training objectives, work situations, and changes in
policies and procedures
Barefoot Grass Lawn Service, August
1990 - January 2000
District Manager/Director of Training
Responsible for the recruitment, training and career coaching of direct
reports
Developed and maintained budgets for training programs in designated
regions
Responsible for onsite and teleconference Train the Trainer seminars
Utilized workforce planning processes to develop staffing requirements that
allowed for profitable growth and customer satisfaction
Monitored key performance to state of service, cost per call and
productivity requirements
Analyzed available sales reports and data to determine the needs of the
business and set business strategies
Consulted with Regional Leadership for assessed training and budget
forecasts
Maintained a 0% technician accident/injury district for five years