Training Management

Antonio T. Tillman

***** ******* ****. *** *** Woodland Hills, CA. 913**-***-***-

**** abjkir@r.postjobfree.com

** ***** ** ************* *********** experience in online and classroom

training.

10 years of performance improvement and change management experience.

Can apply adult learning theories to common instructional design and

performance improvement models.

Ability to rapidly understand concepts and topics of computer programs

related to proprietary applications.

Mac and PC computer literate with skills in Word, PowerPoint, Pages and

Keynote.

Proven ability to coordinate with cross-functional teams in order to design

and assess educational material with applicability to specific learning

objectives.

Able to accept 50% travel or more, as needed.

Technical Skills

Operating Systems: Windows 2000, Win XP Pro., Mac OS X

Applications and Software: CentraOne 7.0, Microsoft Office 2007. VIP

GenII, WinTam 6.2, 6.3, 7.0, 7.1, 7.1.1, Microsoft Live Meeting, ConnectED,

ConnectCTY, TRACKER Log System, Snag-It, SHC BI Digital Dashboard, SHC NPS

System, Surado CRM, CompuLink Advantage Practice Management Software, Lotus

Notes, Mercury Quality Center, KPAOL, Hestia.NET, SchoolMAX, LAUSDMAX

Remote Access Software: WebEx, PCAnywhere32, Reachout 5.0, 5.5, Windows XP

RDC, VPN Client, Linktivity, Citrix ICA Client, Ivans Transfer Manager 2.0,

2.14, 2.2 Build 24, 25, 28, 2

Education

DeVry University, Chicago, Illinois

Bachelor of Science: Telecommunications Management

Honors: National Dean's List Award

Keller Graduate School, Chicago, Illinois

Masters: Business Administration

Masters: Human Resource Management

Masters: Public Administration for Non Profit Organizations

Masters: Educational Technology

Experience

CDI Corporation, August 2010 - September 2010

Software Trainer - Contractor

Formulated basic learning needs assessments and educational outlines to

determine the best instructional methods such as individual and group

instruction, lectures, demonstrations, and workshops.

Prepared educational support materials such as procedures and practice

scenarios.

Recommended and develop teaching aids such as educational handbooks,

demonstration models, software tutorials, and reference works.

Conducted training programs and other learning activities including classes

and programs for management to measure progress and evaluate the

effectiveness of training.

Recommended changes in processes, procedures and methods of education based

on research and new educational avenues to be used in expanding system

training.

Antonio T. Tillman

20528 Ventura Blvd. Apt 214 Woodland Hills, CA. 913**-***-***-

0784 abjkir@r.postjobfree.com

Kaiser Permanente, September 2009 - April

2010

Software Trainer - Contractor

Primary trainer for the KPIF and KPAOL application and marketing team

Conducted onsite and WebEx training sessions for the UA Testers regarding

the Hestia.NET applications

Developed training and testing procedures to ensure system enhancements

were properly executed from CR requirements

Conducted gap analysis and needs assessments prior to training sessions

Created Microsoft PowerPoint learning and teaching enhancement tools

Conducted business process flow modeling to generate applicable scenarios

for functional development and testing teams

Produced and lead functional design specifications with application

architects, developers and system vendors

Conducted weekly Train-the-Trainer mini-modules

CompuLink Business Systems, February 2008 -

September 2009

Implementation Coordinator

Liaison between end users and senior programming testing staff

Responsible for the implementation, training and launch of international

medical accounts

Responsible for UA Testing post product release

Conducted monthly Train-the-Trainer seminars

Analyzed performance data to measure, identify and eliminate performance

gaps

Delivered classroom style learning for large and small audiences

Provided technical support for the Practice Management Advantage software

users via telephone and remote access media

Responsible for conducting basic instruction for customers regarding

features and operations of the company's products

Carl Wyatt Industries,

August 2006 - February 2008

Business Transformation Consultant

Created training aids such as manuals, handouts, course exercises and

visual aids for employee and end user training

Consulted with senior leadership in implementing organizational change and

performance improvement initiatives

Assisted in helping the organization implement complex change programs that

have delivered significant improvements in business results

Collaborated with subject matter experts to help in developing and writing

technician courses

Implemented training plans to bridge the skills and performance

gaps between current skills and the required future needs of the business

Antonio T. Tillman

20528 Ventura Blvd. Apt 214 Woodland Hills, CA. 913**-***-***-

0784 abjkir@r.postjobfree.com

Notification Technologies Inc., August 2005 -

August 2006

Software Trainer

Developed needs assessments and provided written recommendations based on a

proprietary digital dashboard business intelligence tools

Conducted several onsite and WebEx training sessions to K-12 school

districts across the United States on NTI Connect-Ed proprietary software

applications

Reviewed customer metric data and developed training plans to improve

satisfaction levels

Developed training manuals to enhance the audience experience

Provided technical support to Superintendent's and School Staff during

system failures

Developed tutorials for client software enhancement

Developed course curriculum and instructional programs such as workshops,

self-study, job-aids, newsletters and development plans

Applied Systems Technology,

January 2000 - August 2005

Software Trainer

Responsible for onsite and WebEx trainings of The Agency

Management software system

Provided onsite technical support for in-house training staff

Reviewed customer metric data and developed training plans to improve

satisfaction levels

Conducted pilot testing of courses within the arena of classroom training

on a wide variety of concrete and abstract topics

Responsible for tertiary level testing post production release

Monitored the progress of staff in conjunction with management to identify

additional training needs along with the effectiveness of our training

programs including cost/benefit analysis

Conducted needs assessment with management and staff to identify specific

skill/knowledge gaps, training objectives, work situations, and changes in

policies and procedures

Barefoot Grass Lawn Service, August

1990 - January 2000

District Manager/Director of Training

Responsible for the recruitment, training and career coaching of direct

reports

Developed and maintained budgets for training programs in designated

regions

Responsible for onsite and teleconference Train the Trainer seminars

Utilized workforce planning processes to develop staffing requirements that

allowed for profitable growth and customer satisfaction

Monitored key performance to state of service, cost per call and

productivity requirements

Analyzed available sales reports and data to determine the needs of the

business and set business strategies

Consulted with Regional Leadership for assessed training and budget

forecasts

Maintained a 0% technician accident/injury district for five years

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