Manager Customer Service
Resume:
Lois Vasquez
Brownsville, TX 75826
****.*******@*****.***
OBJECTIVE
To secure a challenging and meaningful position, in a supportive
environment, where my
excellent administrative and people skills can contribute to the
success of your organization.
SUMMARY OF QUALIFICATIONS and ACCOMPLISHMENT
. Supported 15 IBM executives remotely throughout the United States
with a variety of administrative needs such as calendar management,
conference room reservations, catering requests and travel
arrangements learning and using the company's sophisticated
software tools.
. Communicated with IBM executive clients, employees and
administrative assistants worldwide using email, instant messaging
and telephone
. Coordinated meetings in different time zones in the US, Asia,
Europe and South America.
. Created and maintained client profiles for Re/Max using MLS
database and Re/Max's own advertising software
. Opened, assisted and coordinated property closing transactions for
the agents for closing procedures also obtaining pertinent
information from the internet, lenders, mortgage, title co's and
other realtor agents to ensure all information was complete and
accurate for closure.
. Constructed and coordinated "Welcome to the Neighborhood" packages
working with local newspapers, schools, government offices and
magazine companies
. Produced and maintained files for prospective clients
. Entered new home information using MLS database, Top Producer and
RE/MAX software.
. Greeted customers and answered phones.
. Receptionist/Escrow Assistant. Opened and prepared each property
order for title search, ordered surveys, requested property tax,
ordered property lien search, worked with realtors and ordered
legal documents from the lending companies. Scheduled and
coordinated calendar scheduling of each closing transaction.
Ensured that all transactions were executed properly and legally.
Funded and distributed funds where necessary. Prepared and
returned completed loan documents to lenders.
. Customer Service Rental Agent/Insurance Sales. Started at front
counter as rental agent. Was promoted to outside insurance sales
for car rentals at body shops, insurance companies, etc.
. Office Assistant/Manager for my husband's business. Prepared legal
documents, maintained court calendar and sent out court notices to
clients, prepared accounts payable and receivables.
. Personnel Receptionist/Executive Secretary. Greeted applicants,
answered phones. Received and processed applications to proper
divisions. Was promoted to executive secretary to the personnel
director. Prepared office memoranda, handled all confidential
agency material with discretion. Maintained appointment calendar,
other office duties as assigned.
EMPLOYMENT HISTORY
Evinger Law Office
John Evinger 956-***-****
855 E Harrison Street
Brownsville Tx 78520
Office Manager Jan 10 to present
Burnett Staffing
Wendy Henderson 512-***-****
6836 Austin Center Blvd. Austin, TX
Remote Administrative Assistant for IBM Mar 08- Apr 09
RE/MAX Vision Realty
Maureen Rooker 512-***-****
409 W. Front St, Hutto, TX
Administrative Office Support - Jan 08 - Mar 08
Lisa Goldin Properties / RE/MAX Action Realty
Lisa Goldin 512-***-****
9101 Burnett Rd, Ste 108, Austin, TX
Administrative Office Support - May 05 - May 07
Gracy Title Company
Faye Gadsen 512-***-****
4501 Spicewood Springs Rd., Ste 1000 Austin TX
Receptionist/Escrow Assistant - Mar 99 - May 05
Longhorn Car and Truck Rentals
Harry Mackey 512-***-****
4812 N IH 35, Austin, TX
Rental Agent/Insurance Sales Representative - Sept 97 - Mar 99
Law Office of Thomas Vasquez
Thomas Vasquez 956-***-****
Austin TX
Executive Secretary and Office Manager - Jan 91 - Aug 97
Texas Attorney General's Office
Sandra Haire 512-***-****
300 W.15th St., Austin TX
Receptionist/Executive Secretary for Director of Personnel - June 88 - Dec
90
REFERENCES:
Faye Gadsen - 512-***-**** Professional - 10 yrs.
Lisa Goldin - 512-***-**** Professional - 4 yrs
Maureen Rooker - 512-***-**** Professional - 1 yr
Letticia Jarvis - 512-***-**** Personal - 5 yrs
Elizabeth Alvorado - 512-***-**** Personal - 21 yrs
Pam McDonald - 512-***-**** Personal - 2 yrs[pic]
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