Customer Service Representative

Indca Mitchell

*** *** *********** **. **********,WA.98226

360-***-****/473 9863

******@*******.***

Summary

Accomplished customer service representative, articulate communicator able to effectively

i nteract with customers and co-workers. Self-motivated with strong planning, account

management, organizational and leadership skills.

Professional Achievements

Account Management & Customer Service

Designed and implemented a call

center based campaign.

Received “Rising Star” Award for

Excellence in Performance

Designed a Coaching Method to

identify strength areas and coaching

requirements for calibrated calls

Handled dealer to key accounts and

qualified dealers to buy product.

Non Profit Boards

Outreach Ministries Of Christ (Board

Member)

Christian Young Achievers (Board

Member)

D Block Hoops Select Team (Program

Coordinator)

Business Leadership

Director 6 yrs. experience

Business Owner 4 yrs. experience

Lead Customer Service Rep./Sales 4

yrs. Experience

Volunteer Coordinator 6 yrs.

experience

Skills

Proficient in Microsoft Software and the

designs of websites and web pages

95% Success Rate in Grant writing

Able to get along well with co workers

and accept supervision. Received positive

evaluations from previous supervisors.

Concerned with quality. Produce work

that is orderly and attractive. Ensure

tasks are completed correctly and on

time.

Immense ability to maintain good

rapport with customers, and Strong

telephone and listening skills.

Work History

Account Management/Customer

Service Rep.

(Temp. Position) McNett Corp.

Bellingham, WA. 05/09 08/09 & 06/10

Present

Customer Service Team Leader

T Mobile Call Center

Bellingham, WA. 01/1998 02/10

Owner

Little Red Caboose Cafe

Bellingham, WA. 10/96 07/98

Education

Monroe Comp. High School

College Prep. Diploma

1995(Graduate)

Albany Sate University Early

Childhood Education 1995 1996

Long Term Healthcare

CNA 1997(Graduate)

Albany State University

Certified Bookkeeper

1999(Graduate)

\References

References are available on request.

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