Spring s. Granillo

PROFILE

? Proven problem-solving, analytical, and creative

thinking skills in a complex

environment.

? Excellent interpersonal skills and oral and written

communication skills.

? Ability to function in a medium-sized company

environment with a "do-whatever-

it-takes" attitude.

? Efficient technical acumen and capability to manage

multiple projects

simultaneously.

? Strong public relations and communication skills,

bilingual, conscientious, highly

organized, and motivated. Experienced in law enforcement

procedures and policies,

billing, record keeping, audit preparation, statistical and

tracking reports.

Experience

12/2009-08/2010 Rio Mimbres Country Club

Deming, NM

Restaurant & Bar Manager

Succesfully managed all daily operations of full service,

casual theme restaurant.

Controlled beverage, food, and labor costs.

Recruited, hired, supervised, scheduled and trained a staff

of up to 15 employees.

Grew existing membership base by over 80 members during a

two month membership drive.

Managed all catering events for golf tournaments as well as

other special events including the 2010 NM State Women's

Amateur Championship and The 57th Annual Men's Invitational.

Outperformed and increased restaurant and bar sales on a

monthly basis by up to 87% in comparison to previous year.

Created an employee policy manual, training manuals for

waitress, bartender, maintenance crew and cooks.

Produced catering contracts.

Strengthened member relations and ensured a high level of

satisfaction by delivering personal attention and performing

routine training for service staff.

Implemented new menu and reduced pricing by analyzing

costing trends.

Reduced vendor costs by studying contracts and inventory as

well as cost containment.

Reversed negative operational trends.

Set up security monitoring system.

Profit and loss accountability.

Strategic planning and implementation.

Regulatory compliance.

8/2007- 12/2009 Stevens Chiropractic Center and Summit

Rehabilitation

Deming, NM

Assistant Manager

Work closely with management to implement and streamline

efficient practices for the office.

Primary contact person for entire office and responsible for

ensuring accurate screening and addressing of all issues

presented.

Well versed in all aspects of policy and procedures and

proficient in the communication of information to patients

in both clinics.

Review all patient information on a regular basis to ensure

that it meets with insurance criteria and regulations.

Adhere to deadlines and ensure that information in entered

correctly and in a timely manner.

Monitor each patient file by entering demographics and work

closely with referring physician's offices, insurance

adjusters and hospitals in order to coordinate patient

treatment.

Manage patient flow to ensure that therapist has adequate

time to dedicate to each patient.

Profile all incoming patient accounts for billing. Reduced

billing errors from 10% to nearly 0%.

Prepare daily deposits without shortage/overage.

4/2002 - 8/2007 Adult Probation & Parole Deming,

NM

Secretary III

Assisted in preparation of Pre-Sentence reports, Bail Bond

investigations, Parole Plan investigations, In-State and

Out-of-State investigations for incoming clients as per

Court orders.

Set up all new client accounts to receive payments, fines

and restitution.

Data entry necessary to open new client files and case

management program.

Assisted in supervision of probationers and parolees to

maximize adherence to court and/or parole board imposed

conditions.

Maintained contact with offenders through office visit

check-ins, monthly reports, and mail correspondence.

Assisted officers in detection of violations.

Maintained database and paperwork as per departmental

requirements.

Reviewed and verified cost of inmate housing while

incarcerated at county facility.

Maintained all office supplies, inventory and vehicle

maintenance.

Managed employment interview boards by scheduling, preparing

panel packets and participating in interview process.

7/2001-4/2002 Sixth Judicial District Attorney's Office

Deming, NM

High Intensity Drug Trafficking Area (HIDTA) Secretary

Prepared all legal documents and correspondence.

Opened and maintained all drug related cases which included

case management maintenance.

Maintained statistics for three counties; quarterly and

midyear reviews.

Scheduled hearings with District Court.

12/2000-7/2001 Deming Police Department

Deming, NM

Secretary I, Division II

Computer data entry to include archiving of required

documents.

Classified all reports with Uniform Crime Report (UCR)

statistics.

Maintained tracking system for incoming and missing reports.

Generated monthly statistical reports for the Department of

Public Safety in Santa Fe, NM and for local city government.

Conducted records checks.

7/1999-12/2000 Border Foods, Inc.

Deming, NM

Admin. Assist. For V.P. of Sales and Customer Service Rep.

Contract preparation and correspondence.

Sales and inventory reports.

Contract performance reports.

Developed market pricing (national and international).

Responsible for creating specialized reports.

Customer service duties for approximately 500 customers, 40

brokerage firms, 25 public warehouses, trucking brokers and

carriers.

Miscellaneous duties: monthly rebate program, order intake,

sales reports, log books, sample requests and load tracking.

Education

2002-2008 Western New Mexico University Silver City, NM

2005-A.S., Business Administration; Honors Graduate.

? 2008- B.S., General Studies; Honors Graduate and

Honor Member of Delta Mu Delta (Phi Epsilon Chapter)

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