Manager Customer Service
Resume:
-*Lori S. Montague
Palm Beach Gardens, FL 33418
abjkd9@r.postjobfree.com
Objective
To attain a challenging position where I can use my diverse experiences in Property
Management, Human Resources, Management, Sales & Marketing and Administration
for the betterment of the company.
Areas of Expertise
Property Management Customer Relations
Management Customer Retention
Leasing Troubleshooting
Marketing Creative Problem-Solving
Human Resources Sales
Professional Experience
Sept 07-Present
The Wackenhut Corporation, Inc.
4200 Wackenhut Drive #102
Palm Beach Gardens, FL 33410, 561-***-****
Wackenhut provides security services to various properties throughout FL
Office Manager/Assistant to Human Resources Manager
Responsible for overseeing the daily activity of the office
Preparing contracts for new clients
Manages employees in the office
New Client setup in PeopleSoft
Interviewing, Hiring and Testing new employees
Oversee Collections
A/P
Terminations
Security License Renewals
Background checks
Check Requests
Expense Reimbursements
May 05-April 07
Windsor Reality and Management, Inc.
26100 Brush Ave., Euclid, OH 44132, 216-***-****
Windsor owns, leases and maintains various properties in Cleveland, Ohio.
Property Manager
Responsible for overseeing the daily activity at five properties, managing over 600 units
Handled all customer service issues
Interviewed, hired and trained new employees
Managed resident managers, housekeepers, maintenance technicians and sub-contractors
(total of 35 employees)
Handled marketing and leasing
Daily deposits, collections and evictions
Feb 02-May 05
Gold Coast Properties, Inc.
11740 Clifton Blvd. #201, Lakewood, Ohio 44107, 216-***-****
Gold Coast Properties owns, leases and maintains various properties in Cleveland, Ohio.
Property Manager/Administrative Assistant of 600 Units
Managed housekeepers, maintenance technicians and sub-contractors
Interviewed, hired, tested and trained new employees
Scheduling of employees and leasing appointments
Handled marketing, leasing and customer service
Assisted General Manager with overall company management, including billing,
deposits, collections and evictions.
August 97-Jan 02
PS Executive Centers, Inc.
1991 Crocker Rd., Westlake, Ohio 44145
PS Executive Centers is responsible for renting Commercial office space and providing
office support to Business Owners and Entrepreneurs.
Full Charge Bookkeeper/Assistant Property Manager
Handled all payables and receivables
Prepared officer expense reports
Maintained office petty-cash logs
Prepared journal entries, billing, bank reconciliation and month-end financial statements
Scheduling of leasing appointments
Interviewed, hired, tested and trained new employees
Overseeing sub-contractors
Showing and renting of office space
Prepared and executed all new leases
June 92-June 97
Brotherhood of Locomotive Engineers
Standard Building, Cleveland Ohio
Secretary to the Director of Records
Handled daily deposits and monthly billing
Maintained officer directory
Handled all dealings with vendors and members of BLE
Technical Expertise
Bookkeeping MS Word
Typing (80 wpm) MS Word Perfect
Quick Books MS Excel
Skyline Outlook Express
Lotus Notes PeopleSoft
References Available Upon Request
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