Felipe D. Robles

**** *. **** ***** ***., Spc **

El Centro, CA 92243

Mobile: 760/235-1223

abjkcr@r.postjobfree.com

Objective

A challenging and responsible position that will utilize my academic and

customer service skills learned over the years.

Experience

2009-2009 Toys R Us Calexico, CA

R-Zone Team Member

• Help with the holiday season and provide customer service.

• Use registers to ring up customers and price checks.

• Bring down or take up overstock items.

• Answer any video game and electronic questions customers have.

2007-2009 GameStop Fountain Valley, CA

Assistant Store Manager

Receive daily shipments and present merchandise on the sales floor.

Assist Game Advisors with escalated customers.

Assist Store Manager with the team and unresolved dilemmas as they

arise.

Assist customers with any questions they might have.

Advise customers of video game rating and content so they can make the

best purchase possible

Inform customer of different systems and benefits to better suit their

needs.

2004-2007 Arbonne International Irvine, CA

Call Center Customer Service / Tech Support

• Tracking and reporting all system error and followed up with I.T. until the

errors were resolved.

• Provided technical support and customer service over the phone.

• Assisted Team Leads and Supervisors on questions and taking escalated

calls.

• Answer incoming calls to place orders and resolve problems to customer

satisfaction.

2003-2004 Boys & Girls Club Fountain Valley, CA

Playground Staff

• Supervise children while they play on their own.

• Maintain structured activities for children to participate in.

• Float around activity rooms when additional staffs were needed.

Education

2010 Imperial Valley College El Centro, CA

Computer Information Systems

•

2008 Orange Coast College Costa Mesa, CA

Film

2004-2005 Santa Ana College Santa Ana, CA

• TV/Video Communications

Qualifications

Computer Skills-PC/Mac Phone Experience

Keyboarding 30-40 WPM 10-Key by Touch

Filing Bilingual-English/Spanish

Proficient in Windows 98-2000-XP-Vista-7 / Microsoft Office 2003-2007

Interests

Scriptwriting, filming, photography, movies, cooking, playing video games,

screen printing, electronics, golf and paintball.

References

Jeff Rowan Manuel Diaz

Store Manager Training Manager

GameStop GameStop

1268 East 17th Street

16123 Harbor Boulevard

Fountain Valley, CA 92708 Santa Ana, CA 92701

714-***-**** 714-***-****

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