Customer Service Human Resource
Resume:
Melissa Forret
Van Meter, Iowa 50261
Email: *************@*******.***
EDUCATION
Northwest Missouri State University, Maryville, Missouri
Bachelor of Science Degree - May 1993
Double Major: Human Resource Management
Psychology
CAREER RELATED EXPERIENCE
Recruiter
Sears Holdings Corp, West Des Moines, Iowa
June 16, 2003 - present
. Recruiting and selection responsibilities including sourcing,
interviewing, advertising and building relationships with
community agencies.
. Maintaining reports and logs for Affirmative Action plan.
. Conducting New Hire Orientation, Interviewer Certification
training and training of other miscellaneous topics.
. Providing guidance to call center managers and associates in all
areas of Human Resource policies such as benefits, leave
administration as well as familiarity with payroll
administration.
Human Resource Representative
Sears Operations Center, West Des Moines, Iowa
November 1993 - June 15, 2003
. Compiling multiple reports and running queries using People
Soft.
. Tracking expenses of Human Resources department.
. Application of FMLA and compilation of time used.
. Working knowledge of Human Resource procedures and
policies.
Customer Service Associate
Kohl's Department Store, Domestics, West Des Moines, Iowa
August 1994 - December 1995 & November 1997 - December 2001
. Provide customer support regarding products and other
information.
. Maintain department's visual and physical appearance.
TECHNICAL SKILLS
Interview Training Seminar
Typing: 40 words per minute
10-key skills
Computer skills:
PeopleSoft, Microsoft Word, Excel, Access, Power Point, Print
Shop, Freelance Graphics, BrassRing
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