Customer Service High School

Nicole Webster-McDade

** ********* ***, *******, ** 14216

716-***-****

******@*****.***

Objective:_________________________________________

To obtain a position in a growing company as a team player in a people

oriented organization, where I can maximize my experience in an environment

to achieve corporate goals.

Profile:_________________________________________________

Motivated team player: Goal driven achiever with strong organization and

communication skills: Enthusiastic self starter who can boost productivity:

knowledgeable in Microsoft Word, Excel, Outlook, Power Point, and

Sharepoint.

Education:______________________________________________

*Erie Community College

*Major: General Studies

*1997-1999

*Seneca Vocational High School

*Major: Machine Technology

*High School Vocational Diploma

*1993-1997

Experience:_____________________________________________

*Field Manager: 2006-present

Installs Inc: 241 Main St, Buffalo, NY 14206 (716-

854-1994)

In charge of leading the daily operations and managing field

staff's

job performance and work schedule. In charge of creating

damage

claims, service calls, and escalations. Took a high volume of

inbound and outbound calls from both customer's and

installer's.

Also used tech locator and map quest on a daily bases to

maintain

Our tech's through out the country. I also trained new and

fellow

Employees on different programs and tasks regarding our job

Description

*Data Processor: 2002-2003

United Way of Buffalo: 742 Deleware Ave, 14209

Took customer's and companies donations, entered

there information

(name, address, etc)

*Customer Service Rep: 2000-2002

ICT Group: James Audobon Rd, Amherst, NY

Took inbound and outbound calls for Advanta National Bank.

Entered

customer information (data entry) answered frequently asked

questions,

set up appointments

Contact this candidate