Customer Service Manager
Resume:
Dana M. Haines
Columbus, Ohio 43213
abjkbh@r.postjobfree.com
Education:
Eastland Career Center 2003 G. E. D.
Professional Experience:
Reliant Captial Solutions 07/09 thru Present Collection Account
Represtative
* Through outbound calls contacting customers to collect on their defaulted tuition from
various colleges to offer repayment options to repay their account and in most cases to
re-enroll back to school.
GC Services LLP 01/04 thru 07/09 Collection Account
Representative
* Through outbound calls contacting customers to collect on their defaulted student loans
to get them into repayment programs and out of default status. Held GC Elite for three
years by maintaining a 100% six month average on monthly assigned budget.
Schottenstein’s 01/03 thru 12/03 Seasonal Cashier
* During the seasonal time period performed cash and credit card transactions at the
registers. Sometimes before and after shifts cleaning the aisles and racks making sure
that the department store was presentable.
Capital Banc Mortgage Group 10/02 thru 12/02 Telemarketer
04/01 thru 05/02 Loan Officer
* Outbound cold calling ticket leads to have people refinance their homes. Drove to
customers homes to complete the loan papers with them in order to make sure that every
loan was closed in a timely manner.
America's Mortgage Group 05/02 thru 10/02 Telemarketer
* Outbound cold calling people to help them refinance their homes through using
persuasion and proactive marketing skills to convince the customer.
World Wide Circulation 05/98 thru 12/00 Sales Person
* Door to door salesman traveling around the United States selling magazine
subscriptions providing great customer service for those to have the convenience of
shopping at home.
Best Buy 04/97 thru 12/97 Cashier to Customer
Service Manager
* Performed all normal cashier duties, providing each customer with customer service.
As well as helped customers and fellow employees with returns and exchanges at the
customer service counter once promoted.
References:
Lorraine Hutchings 5080 Dimson Dr. N Whitehall, OH 43213 (614)
905-6777
Elizabeth Liston 766 S. Hamilton Rd. Columbus, OH 43213
Michelle Ross 5034 Cryodon Blvd N Columbus, OH 43232
Shavon Rozumniak 7233 Stonefall Ct. Reynoldsburg, OH 43068
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