Mandy J. Ortel

*** ************ ****

Stewartstown, PA 17363

717-***-**** home

410-***-**** cell

abjkbf@r.postjobfree.com

Summary of Qualifications

Ten years providing office administrative and clerical support, personnel

administration, data entry, training, invoicing, and general office duties.

Proficient with industry standard office software such as Outlook, Word,

Excel, and PowerPoint. Accustomed to multitasking and meeting deadlines.

Excellent telephone, organizational, and interpersonal skills.

Work Experience

Secretary/Billing Clerk, Dietrich Metal Framing, Sparrows Point, MD

August 2008 - October, 2008

Dietrich is a metal framing manufacturer and a subsidiary of

Worthington Industries. Worthington owns and operates 63

facilities in 10 countries and is a $2.6 billion company.

. Prepared daily and monthly shipping reports

. Processed internal and external material orders

. Creation and tracking of customer invoices

. Prepared sales material

. Provided support to sales team

. Performed administrative and clerical functions

Laid-off due to corporate downsizing. Letter of

Recommendation available upon request.

Human Resources & Training/Safety Coordinator, Weis markets, White Marsh,

MD

May 2007 - August 2008

. Processed and audited payroll

. Interviewed, hired, and performed background checks on new employees

. Implemented training of employees and maintained training records

. Implemented safety inspections in accordance with OSHA regulations

. Performed general administrative duties as required

At-Home Mom, Ortel Household, Essex, MD

November 2003 - May 2007

Performed all of the following tasks on a daily basis:

. Procurement, Accountant, Bill Payer

. Event Organizer, Chauffer, Maid

. Psychiatrist, Doctor, Nurse

. Cook, Entertainer, Teacher

Administrative Assistant, The Traffic Group, Inc., White Marsh, MD

January 2001 - November 2003

The Traffic Group is a private Traffic Engineering and

Transportation Planning specialty firm.

. Developed business opportunities through research of potential clients

and RFP's

. Developed and prepared engineering proposals

. Transcribed and prepared reports for Vice President and Project

Managers

. Made travel arrangements

. Prepared meeting minutes

. Processed shipping and receiving

. General administrative duties

I left The Traffic Group in November 2003 to start a family.

Receptionist, Connected Network Environments, Baltimore, MD

December 1999 - January 2001

. Operated switchboard

. Dispatched service calls

. Scheduled appointments

. Prepared proposals

. General clerical and office duties

Quality Control-Research Department, Amerix Corporation, Columbia, MD

May 1997 - December 1999

. Monitored incoming/outgoing calls in a call center

. Developed script and guidelines for customer service

department

. Prepared individual reports for call center representatives

. Extensive financial research with creditors and client

Specific Skills:

. Typing 50 wpm

. MS Word, Outlook, Excel Expert

. PowerPoint Intermediate

. General Multimedia Intermediate

. Dictation/Transcription Intermediate

. AutoCAD Beginner

Professional References:

Linda McGinn

Connected Network

Environments

Office Manager

443-***-****

Richard Cope

Dietrich Industries

Human Resources

Manager

410-***-****

Joe Caloggero

The Traffic

Group

Senior

Project

Manager

410-***-****

Contact this candidate