Customer Service Health Insurance
Resume:
Donna L. Ohl
Winthrop, IA ****2
563-***-**** Cell 319-***-**** Home
CAREER OBJECTIVE
Contribute to the high standards of an organization using my exceptional communication skills,
my attention to detail, and my willingness to accept new challenges.
PROFESSIONAL EXPERIENCE
In-Tolerance Manufacturing, Cedar Rapids, Iowa
Customer Service Specialist / Production Coordinator (11/03/08-Present)
• Effectively perform account management activities for a major aerospace industry leader.
• Provide customer service by communicating with various buyers to ensure products
ordered are complete, accurate and shipped according to schedule.
• Efficiently use the scheduling, internet and Microsoft applications to complete tasks
throughout the day.
• Schedule and enter orders for production and billing purposes.
• Complete and update order changes daily.
• Verify and confirm pricing according to quantity and lead times for production.
• Monitor inventory levels and make necessary adjustments while coordinating with
production the timeliness of producing parts according to demand levels.
• Communicate with purchasing to ensure materials have been ordered to avoid delays.
• Communicate with shipping personnel to ensure products are properly packaged and
shipped according to schedules.
• Perform sales support and administrative functions.
Norwood Souvenir, Cedar Rapids, Iowa
Order Entry Specialist (7/16/07-10/31/08)
• Communicated with various distributors throughout the day via verbal communications,
email, the internet, and fax to ensure products ordered were complete and accurate.
• Efficiently used the scheduling, quoting, internet, Microsoft Applications and AS400
system to effectively complete tasks throughout the day.
• Priced, scheduled and entered orders for production and billing purposes.
• Checked availability of products and coordinated with the Order Maintenance Team
items that were on backorder.
• Assisted other associates and worked as a team to ensure the best quality was given to
our distributors and customers.
• Displayed a commitment to excellent customer service.
• Displayed a willingness to learn and implement new procedures.
Premier Advisors, LLC, Cedar Rapids, Iowa
Benefits Coordinator (11/07/05-11/03/06)
• Assisted Financial Advisors in the distribution of promotional materials, sales information
and financial planning to existing and prospective clients.
• Gathered quotes for health, life, disability and long term care insurance for individuals
and employer groups.
• Worked with various Underwriting departments during the enrollment process to ensure
proper information was obtained.
• Provided and serviced existing small employer groups with benefit coordination,
enrollment/disenrollment activities for their employees and provide quotes for annual
renewals.
• Acted as a liaison between small group HR departments and insurance companies to
resolve billing issues, enrollment issues and ensure proper information was gathered to
process changes.
• Simultaneously managed multiple tasks.
• Provided administrative support using Microsoft Word, Excel, Outlook and the Internet.
• Coordinated and scheduled meeting times.
John Deere Health, Cedar Rapids, Iowa
Marketing Assistant (06/14/04-6/17/05)
• Assisted Account Representatives in the distribution of promotional materials, proposals,
and a variety of sales information regarding health insurance to brokers and prospective
clients.
• Provided administrative support to the Marketing team using Microsoft applications such
as Outlook, Word, Excel and Access Database.
• Performed various administrative functions that included typing, filing, preparing reports,
and copying.
• Investigated past claims history for groups during the renewal process to assist in the
determination of benefits purchased by groups.
• Prepared shipments via US Mail and UPS online shipping system.
• Received incoming calls and provided customer support services.
• Coordinated and scheduled meeting times and travel arrangements.
Quality Improvement Assistant (9/25/00-06/10/2004)
• Assisted with coordinating the network referral process.
• Provided administrative support to the Quality Improvement team.
• Efficiently and accurately inputted data into the Facets System using ICD-9 manuals for proper
coding.
• Provided customer support using written and verbal communication skills.
• Established and maintained accurate records of our customers.
• Received incoming calls and identified case management routing.
• Displayed a commitment towards customer satisfaction and requirements.
• Demonstrated a willingness to learn and implement new procedures.
EDUCATION
Successfully completed the course/exam in Fundamentals of Health Insurance, Part A - An
Introduction To How Health Insurance Works from the Insurance Education Program of The
American Association of Health Plans/The Health Insurance Association of America (AAHP-
HIAA), Spring 2004.
Successfully completed the course/exam in Customer Service Strategies for the Health Care
Environment from the Insurance Education Program of The American Association of Health
Plans/The Health Insurance Association of America (AAHP-HIAA), Fall 2003.
American Institute of Commerce, Cedar Falls, Iowa
Secretarial Specialist Diploma (November 1989), Dean’s List – 3.70/4.0 GPA.
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