Valerie M. Beltran

***** * **** ******

Yuma, Arizona 85367

623-***-****

abjk9y@r.postjobfree.com

Objective: To provide accurate and excellent customer service at all times.

Flexible to changes and able to work in a fact-paced environment.

Able to multi-task and be a team player.

Experience: Fort Leonard Wood, Missouri

Triwest Healthcare Alliance

Appointment Specialist 05/07/2007 to 6/23/2010

Assist with booking and scheduling appointments

Assist with re-scheduling of patients when needed

Mini-register patients

Work with several systems to include CHCS, WRDA, Windows, MaxMC

Call and check status of referrals

Answer outbound and inbound calls

Understand some medical terminology

Provide face-face customer service

Update patient information

Assist with Consult Tracking

Abide by hospital guidelines and regulations

Check patient eligibility and benefits

Star HRG Phoenix, Arizona

Customer Service Representative 02/2004 to 2/2005

Give status of claims to both providers and members

Explain benefits to both providers and members

Advise members on different health plans and prices

Mail out forms to members or request benefit packets when requested

Research International Phoenix, Arizona

Provider Services 4/2003 to 12/2003

Give status of claims to providers to include check information, dated

completed and amount

Joggle through multiple systems to locate claims and verify received

Advise providers of company standards and guidelines, provided

information when needed

Explain benefits, procedures, and eligibility dates regarding members

Eurest Dining Phoenix, Arizona

Cashier

02/2002 to 02/2003

Handling money

Restocking inventory

Assist in preparing food and catering orders

Education: Glendale Arizona

Independence High School

Advanced Diploma 1999

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