Customer Service Representative

GLENN CLARK

**** *. ********** ***.

Salt Lake City, UT 84121

Phone 801-***-****

Phone 503-***-****

SUMMARY OF QUALIFICATIONS: Intelligent, hard working individual with

excellent work ethic. Has proven problem solving abilities, a team leader

and team player experienced in training, evaluating and supervising

employees. Has great verbal and written communication skills and experience

working in difficult situations.

EXPERIENCE:

. Security/crowd control: Worked at Rio Tinto Stadium doing security and

crowd control for professional soccer games and concerts.

. Customer Service Representative: Worked in call center for the U.S.

Census Bureau, calling respondents to verify the accuracy of the

responses on the census forms to ensure that the U.S. had a complete

and accurate census. Entered changes and corrections into computer

when needed.

. Security Professional: Worked for the City of Portland at City Hall

and other city and state buildings where I monitored the lobbies and

CCTV's, went on patrols of buildings' interior and perimeter, and

wrote daily activity and incident reports. Was first contact for

Portland's city park patrol. Trained and supervised new employees. Was

in charge of building lock-up and opening procedures. Reported

problems, incidents and emergencies to appropriate respondents. Also

worked some unusual assignments when called upon.

. Security Officer: Worked front desk monitoring lobby and CCTV's and

greeting guests, went on patrols, and worked at guard gate for

Freightliner Truck manufacturing plant. Helped implement new access

control system using computer identification badge readers on new

fences, doors and gates. Also worked as rover and fill in for breaks.

. Customer Service Representative: Answered customer billing questions

and inquiries concerning product information and service plans.

Resolved complaints and problems regarding record discrepancies,

account payments and delivery schedules.

. Copy center/mail room assistant supervisor: Supervised, instructed and

evaluated personnel. Developed plans for mail shipments and helped

coordinate workroom process. Helped sort and package mail as needed.

. Customer Service: Worked for Big Brothers and Big Sisters in call

center making outbound calls asking for donations of unwanted clothing

and household items.

. Customer Service Representative: Worked at catalog call center taking

orders for merchandise and promoting related products and specials.

Advised customers of shipping options and schedules.

. Airport Security Guard: Worked as guard for the regional flight

terminal. Also assisted unaccompanied minors, disabled, and others to,

from, and between flights.

. DPSST Certified Private Security Provider. DPSST Licensed Supervisory

Manager. Proficient in MS Word, Excel and Access. Also worked in Sales

and Small Business Management.

EMPLOYERS:

. Contemporary Services Corporation; Salt Lake City, UT; 2010-2010

. Remedy Intelligent Staffing; Salt lake City, UT; 2010-2010

. De Paul Industries; Portland, OR; 2004-2009

. Securitas; Vancouver, WA; 2005-2006

. Livebridge / Volt; Portland, OR; 2003-2004

. Spherion; Seattle, WA; 2001-2003

. Bib Brothers and Big Sisters; Seattle, WA; 2000-2000

. Pro Staff; Minneapolis, MN; 1995-1999

. Minneapolis-St.Paul International Airport, MN; 1994-1995

EDUCATION:

Northeastern Illinois University; Chicago, IL; BA in Business and

Management, with Honors.

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