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Project Manager Customer Service

Location:
Rincon, GA, 31326
Posted:
October 07, 2010

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Resume:

Judith Anne Lenz

*** **** ***** *****

Rincon, GA. 31326

478-***-****

abjk8x@r.postjobfree.com

Attributes: I am a highly motivated, self starter, who works well under

the pressure of deadlines, while maintaining close attention to detail. I

have proven my abilities to multi-task during, high and low pressure

moments. I possess excellent interpersonal skills on a professional level.

I am able to communicate and interact well with diverse groups of

individuals, within the U.S. and abroad. I have experience on creating

Power Point presentations and Policy and Procedures as well as training

sessions.

Security Services of America April 2005 to May 2007/Dec 08

Frederick, Maryland 301-***-****

Security Project Manager: Managed 13+ employees around the clock at the

Bechtel Power site. This site had a total of 400 scheduled hours, which

included patrol, desk, and Executive Protection officers. Excellent

knowledge of a state of the art security equipment system, which includes

CCTV, cardholder transactions, denied access and door alarms, panel alarms

which indicate corporate safety systems, (fire, smoke, and sprinkler).

Trained and entrusted with passwords to troubleshoot security system prior

to calling technician. Monitored temperature control in various rooms to

ensure clients productivity is not affected. Issued employee, visitor and

contractor badges as well as maintain the inventory on badges to ensure

none are misplaced. Create power point presentations to assist in the

training of security personnel as well as power point presentations to the

client to assist in renegotiations of contract, (referencing job duties,

requirements and qualifications as well as wages). Excellent computer

skills including, MS Office (Outlook, Word, Excel and Power Point). I

possess strong written and verbal communication skills. I am a firm,

believer in providing excellent customer service. Knowledge of a wide

variety of administrative skills, including but not limited to, answering

phones, front desk reception, EMD notification, ensuring clients bills are

accurate, ensuring employee's payroll is accurate and paid on time,

creating weekly schedules, processing applications and screening new hires,

knowledge of Citrix Vision payroll software, ability to multi task with

efficiency. Promoted from Security officer to Site Supervisor with in a

few months of employment, and then promoted 4 months later to Site Security

Project Manager I am proficiently trained in first response life rescue

techniques including but not limited to FA/CPR/AED. I participate in a

Crime Awareness Task Force for the community of Frederick, Maryland which

meets quarterly. I assist client with brainstorming to increase efficiency

of the Security department.

Once relocated to Savannah Georgia worked as site security supervisor at

Telfair location until contract dissolved.

Health Alliance Insurance January 2001 to February 2003

Carle Clinic HR Department 217-***-****

Champaign, Illinois

Appeals Representative: Took incoming and made outgoing calls to assist

patients with denied claims and services. Extensive research and

investigations to outside providers as well as the review of confidential

patient records. Corresponded and negotiated with providers to try and

assist patients with the services needed, that fell within the guidelines

of their individual plans, as well as collaborating with Health Alliance

Insurance to approve out side of patient's normal plan. Utilized several

means available on the computer as well as medical references, files,

physicians and hospitals. Utilized CRS, to access patient records and to

update patient accounts.

Brandt Truck Lines January 1998 to October 1999

Brandt HR department 309-***-****

Bloomington, Illinois

Front Desk Operator: Greeted all visitors and customers. Monitored multi-

lined phone system, routed calls to destinations or used intercom system to

page. Assisted sales representatives and office personnel with various

duties. Proficient with all office equipment, as well as a Neopost mail

machine. Used two way radios to dispatch warehouse drivers and other

personnel. Assisted with the in office training for CDL drivers regarding

hazmat and Brandt regulations and expectations.

Mclean County Sheriffs Department June 1997 to January 1998

Mclean County 309-***-****

Bloomington, Illinois

Jail Clerk/Civil Processing Clerk: Screened all jail visitors, ran their

ID's in computer to check for outstanding violations or warrants.

Coordinated visitor roster, with correctional officers. Searched incoming

and outgoing mail, logged commissary funds for inmates. Assisted with

commissary check book and inventories. Assisted booking officers when

needed. Manned control doors into and out of booking area and Sally Port

area. Took incoming calls and questions from public, other Law Enforcement

Agencies and media. Proficient with office equipment, tow way radios, and

leads computer. Took bond money for inmate release. Was promoted with in

six months to Civil Processing department. Duties included customer

service of front window, received incoming calls. Set up Bailiffs schedule

and payroll. Logged and filed all court documents. Typed all subpoena,

judgments and warrant jackets to prepare for Deputy to serve. Assisted

Deputies on locating individuals to be served. Assisted any other

departments as needed. Utilized CRS to access court information.

Education: St. Joseph Ogden High School Diploma

1981

St. Joseph, Illinois

Illinois State University

Sign Language

Bloomington, Illinois

1 Semester

Hagerstown Business College

Phlebotomy

Hagerstown, Maryland

GPA 3.99

Certifications: Central Station Alarm Association Level 1

2007

Medic First Aid Instructor Certification

2007 2009

Registry Number

48650

First Aid/CPR/AED Certification

2007 2009

Maryland Security Guard License

2005 2008

Awards: Security Officer of the Month 2005

Dean's List HBC 2004/2005

References: David Reichenbaugh

301-***-****

Terry Oland

301-***-****

Sharon Keuhl

217-***-****



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