Project Manager Customer Service
Resume:
Judith Anne Lenz
Rincon, GA. 31326
**********@*****.***
Attributes: I am a highly motivated, self starter, who works well under
the pressure of deadlines, while maintaining close attention to detail. I
have proven my abilities to multi-task during, high and low pressure
moments. I possess excellent interpersonal skills on a professional level.
I am able to communicate and interact well with diverse groups of
individuals, within the U.S. and abroad. I have experience on creating
Power Point presentations and Policy and Procedures as well as training
sessions.
Security Services of America April 2005 to May 2007/Dec 08
Frederick, Maryland 301-***-****
Security Project Manager: Managed 13+ employees around the clock at the
Bechtel Power site. This site had a total of 400 scheduled hours, which
included patrol, desk, and Executive Protection officers. Excellent
knowledge of a state of the art security equipment system, which includes
CCTV, cardholder transactions, denied access and door alarms, panel alarms
which indicate corporate safety systems, (fire, smoke, and sprinkler).
Trained and entrusted with passwords to troubleshoot security system prior
to calling technician. Monitored temperature control in various rooms to
ensure clients productivity is not affected. Issued employee, visitor and
contractor badges as well as maintain the inventory on badges to ensure
none are misplaced. Create power point presentations to assist in the
training of security personnel as well as power point presentations to the
client to assist in renegotiations of contract, (referencing job duties,
requirements and qualifications as well as wages). Excellent computer
skills including, MS Office (Outlook, Word, Excel and Power Point). I
possess strong written and verbal communication skills. I am a firm,
believer in providing excellent customer service. Knowledge of a wide
variety of administrative skills, including but not limited to, answering
phones, front desk reception, EMD notification, ensuring clients bills are
accurate, ensuring employee's payroll is accurate and paid on time,
creating weekly schedules, processing applications and screening new hires,
knowledge of Citrix Vision payroll software, ability to multi task with
efficiency. Promoted from Security officer to Site Supervisor with in a
few months of employment, and then promoted 4 months later to Site Security
Project Manager I am proficiently trained in first response life rescue
techniques including but not limited to FA/CPR/AED. I participate in a
Crime Awareness Task Force for the community of Frederick, Maryland which
meets quarterly. I assist client with brainstorming to increase efficiency
of the Security department.
Once relocated to Savannah Georgia worked as site security supervisor at
Telfair location until contract dissolved.
Health Alliance Insurance January 2001 to February 2003
Carle Clinic HR Department 217-***-****
Champaign, Illinois
Appeals Representative: Took incoming and made outgoing calls to assist
patients with denied claims and services. Extensive research and
investigations to outside providers as well as the review of confidential
patient records. Corresponded and negotiated with providers to try and
assist patients with the services needed, that fell within the guidelines
of their individual plans, as well as collaborating with Health Alliance
Insurance to approve out side of patient's normal plan. Utilized several
means available on the computer as well as medical references, files,
physicians and hospitals. Utilized CRS, to access patient records and to
update patient accounts.
Brandt Truck Lines January 1998 to October 1999
Brandt HR department 309-***-****
Bloomington, Illinois
Front Desk Operator: Greeted all visitors and customers. Monitored multi-
lined phone system, routed calls to destinations or used intercom system to
page. Assisted sales representatives and office personnel with various
duties. Proficient with all office equipment, as well as a Neopost mail
machine. Used two way radios to dispatch warehouse drivers and other
personnel. Assisted with the in office training for CDL drivers regarding
hazmat and Brandt regulations and expectations.
Mclean County Sheriffs Department June 1997 to January 1998
Mclean County 309-***-****
Bloomington, Illinois
Jail Clerk/Civil Processing Clerk: Screened all jail visitors, ran their
ID's in computer to check for outstanding violations or warrants.
Coordinated visitor roster, with correctional officers. Searched incoming
and outgoing mail, logged commissary funds for inmates. Assisted with
commissary check book and inventories. Assisted booking officers when
needed. Manned control doors into and out of booking area and Sally Port
area. Took incoming calls and questions from public, other Law Enforcement
Agencies and media. Proficient with office equipment, tow way radios, and
leads computer. Took bond money for inmate release. Was promoted with in
six months to Civil Processing department. Duties included customer
service of front window, received incoming calls. Set up Bailiffs schedule
and payroll. Logged and filed all court documents. Typed all subpoena,
judgments and warrant jackets to prepare for Deputy to serve. Assisted
Deputies on locating individuals to be served. Assisted any other
departments as needed. Utilized CRS to access court information.
Education: St. Joseph Ogden High School Diploma
1981
St. Joseph, Illinois
Illinois State University
Sign Language
Bloomington, Illinois
1 Semester
Hagerstown Business College
Phlebotomy
Hagerstown, Maryland
GPA 3.99
Certifications: Central Station Alarm Association Level 1
2007
Medic First Aid Instructor Certification
2007 2009
Registry Number
48650
First Aid/CPR/AED Certification
2007 2009
Maryland Security Guard License
2005 2008
Awards: Security Officer of the Month 2005
Dean's List HBC 2004/2005
References: David Reichenbaugh
Terry Oland
Sharon Keuhl
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