Customer Service Manager
Resume:
Cassandra Williams-Sparks
Tuskegee Institute, Al. 36088
Home Phone: 334-***-****
Email: *********@*********.***
Resume Cover Letter
To Whom It may Concern:
I am a very hard working, honest person with plenty of experience in customer service
excellence. When you ask for a 100% I try and strive to give 150%. I am customer friendly and
want to be the best at everything that I can be.
As a team member of your organization I can provide:
• Efficiency, reliability, accuracy.
• Maturity, honesty, ability to look at challenges as opportunities.
• Knowledge of general office procedures.
• Team work.
Certifications, Diplomas & Training
I am cpr and first aid certified, I have been trained in the fields of Diversity in the workplace,
Customer Service Excellence, Proper Cash Handling Procedures.
Additional Information
I am computer literate I will strive and give you all of me and do my best to do everything you
expect of and from me. I am a very fast learner and only want to brighten my horizons and my
career from here on out. I have been off of work for a while, I am trying to reestablish my credit.
This will in no way interfere with me giving your organization 150%.
Volunteer Experience
I have volunteered with helping many of the local sports teams in our small community because I
love children.
Thank you in advance for your time and consideration.
Respectfully,
Cassandra Williams-Sparks
Cassandra Williams Sparks
409 Washington Street, Tuskegee Institute, Al. 36088
334-***-**** home /334-***-**** cellular
Office Manager / Administrative Assistant
Top notch assistant with ten years of experience managing business and special projects.
Serves as primary point of contact for and liaison between management, personnel, clients and vendors.
Maintains excellent written and oral communication skills, problem resolution abilities. A high level of
confidentiality. Seeking a position in the capacity of Administrative Assistant in a general business, higher
education setting, or military installation. Bringing the following experience, skills, and attributes.
Weekly Payroll
Statement Billings
Account Payables/Receivables
Employee Scheduling
Exceptional Customer Service
Staff Training and Supervision
_____________________________________________________________________________________
Work Experience
Sodexho Campus Services
Food Service Manager 10/ 13/06 09/05/09
* Skilled at interviewing, hiring employees for the campus dining services.
*Reconcile Cashiers at the end of each shift.
*Overseeing service in dining room for students.
*Resolving customer complaints.
*Monitor actions of staff and customers to ensure a safe atmosphere for everyone.
*Arrange for maintenance and repair of equipment.
*Schedule work hours for servers and kitchen staff.
*Maintain budget and employee records, prepare payroll, pay bills.
*Supervised student workers/judicial affairs workers.
Sodexho Campus Services
Assistant Office Manager 11/19/1997 thru 10/12/06
*Provide executive level administrative support to the General Manager of Campus Dining
Services with a demonstrated ability to improvise, improve procedures, and meet
Demanding deadlines.
*Liaison between all impacted departments to ensure proper communication and reporting.
*Organize the details of special events, travel arrangements, corporate agendas.
*Process monthly expense reports reflecting supporting documents and correct budget codes.
*Coordinate and maintain weekly attendance, annual sick and vacation records for 60 +
employees
*Type memos and distribute.
*Order and keep inventory of office supplies.
*Process payroll for 60 + employees.
*Maintained meal plan records for all on and off campus students.
*Answer telephones, file, greet customers.
*Reconciled cashiers at the end of each shift
Education
Alabama A& M University August 1988 thru April 1990
Huntsville, Al.
Parker High School August 1984 thru May 1987
Birmingham, Al.
Tuskegee Institute High School August 1987 thru May 1988
Tuskegee, Al. 36088 Diploma
* References available upon request
Contact this candidate