Sharon T. Pinckney

**** ****** **** ****, ***. **5 . Charleston, South Carolina 29407 .

704-***-****

Objective

To obtain a position where my professional and educational

experience may be utilized while providing

opportunities for advancement.

Summary of Qualification

Over fifteen years experience in administrative and clerical duties

Several years experience with accounting principles and practices

Eight years National Agency Clearance with the Federal Government

Ability to "think on my feet" to problem solve needs and stay in

compliance with policies and practices

Accustomed to effectively interacting with an array of diverse

individuals, interest, agencies and constituencies

Relevant Experience

Communication & People Skills

Consistently maintain a positive attitude and enjoy helping people

Articulate and very effective with working with people of different

background and temperaments

Understand human relationships and economic problems of people

Organization & Time Management Skills

Able to multi-task and focus with composure in accordance with changing

deadlines and priorities

Proven ability to understand and follow instructions to successful

conclusions

Over fifteen years experience successfully managing and organizing

personal time and workload

Technical Skills

Very accurate and rapid keyboarder (35 wpm)

Experienced in word processing, data entry, spreadsheets and

presentations

Proficient in MS Word, Access, Excel, PowerPoint and Outlook

Internet Research

Travel Document Issuance System-Photo Digitization (TDIS-PD)

DS-19 Passport Amendments/Validation

POS machines (payment processing system)

Professional Development

Business Associates Degree, Trident Technical College, Charleston, SC

August 2008 - Current

Excel Training: Beyond the Basics, Charleston, SC

August 2004

Management Skills for Administrative Assistants, Greensboro, NC

May 2004

Computer Technology Major, Trident Technical College, Charleston, SC

August 2001 - June 2002

High School Diploma, C. A. Brown High School, Charleston, Charleston, SC

June 1980

Work History

Charleston Passport Center (Altron Inc.) March 2000 - August 2008 .

Charleston, SC . Donna Doyle

Assistant Cashier Supervisor - Planned, coordinated and performed

complex administrative support for the

Passport Center department via cross training for Document Reviewer,

Bookprint Processor and Quality Control Clerk.

Supervised and delegated work assignments to three subordinates. Co-

facilitated training and professional development

for staff personnel to include purpose and goals of the organization,

security precautions, policies and procedures as

mandated by the Federal Government. Prepared weekly and monthly

reports outlining cashier transactions. Received and

processed checks for passport application fees, verified fees collected

to application submissions and notated discrepancies

for corrections. Created new deposit tickets, changed deposit ticket

numbers on check endorser, prepared deposit bags for

closing and completed AT system booklets. Typed up debit vouchers and

return check reports for all returned checks

received from Mellon Bank for insufficient funds, sent out form 722

letter to applicants for NSF Checks notification.

Served on team that coordinated for continuous quality improvement

training and co-facilitated training employees in

the most recent and efficient passport operations as mandated by

workload. Applied knowledge of citizenship and national

laws, regulations, policies and procedures to the processing of

passport applications, including the ability to recognize genuine

documents from counterfeits. Conducted Validity Determinations for

passport applications to include audits for possible

falsification of application information to include supporting

documentation while utilizing proper adjudicative procedures

for falsified documents. Identified document fraud characteristics and

made case referrals to Fraud Prevention Managers.

Compared and analyzed data on CRT screen and passport application,

verified fee payment and signature of applications,

proofread attached correspondences and conducted phone interviews with

applicants to resolve any problematic issues that

serve as precursor to application being denied. Controlled and

maintained accountability of all passport books to

include the operation and utilization of various types of passport

product machinery, receiving and verifying shipments of

passport applications and other processing products, reviewing photo

submissions, the printing of passport books and other

duties as assigned.

Care for Life March 1998 - August 2008 . Charleston, SC . Mary

Peters

Patient Care Assistant - Worked with healthcare professionals to

provide physical and mental health assessments to include

taking and recording vital signs. Also provided direct patient care

in the home for aged, blind and disabled patients who

required assistance with task such as eating, getting out of bed,

taking a bath, brushing their teeth and hair, and some

general cleaning to ensure a healthy environment.

Sandpiper Convalescent Center June 1994 - September 1997

Dietary Assistant - Assisted in the preparation and production of food

according to the facility's health and dietary standards.

Spend time with residents to help them make their meal choices for the

week. Assist during meal time by passing out trays to

Residents in the dining room and delivering trays to those residents

confined to their rooms.

Volunteer History

SistaFriends of Evie's Place (a community-based women group) July 2007-

Present . Charleston, SC . Yvette Lambright

Treasury. - Collect and deposit collected dues in bank account. Prepare

budget for board approval and ensure that group

activities adhere to the budget. Maintain accurate financial records.

Keep group informed of its financial strengths and

weaknesses. Disburse and pay bills promptly as approved by the board.

Reconcile bank statements and record all expenditures

and income from dues collection, fund-raisers and event donations.

Professional References Provided upon Request

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