Customer Service Administrative Assistant

Darlene Hutchinson

**** ****** ***** *******, ******, AL 35244

Home: 205-***-**** Cell: 205-***-****

abjk86@r.postjobfree.com

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CORE STRENGTHS

. Outstanding Communicator

. Customer Service Driven

. Efficiency with Technology

. Relationship Building

. Multi-Tasking Strengths

. Organization and Time Management

EDUCATION

University of Tennessee, Chattanooga, TN / 1995

Bachelor of Science Degree in Biology/Environmental Studies

EXPERIENCE

Spherion Company (State Farm Insurance), Birmingham, Al / Jan 2010- Present

. Send out additional information as requested by claim representative.

. Direct incoming calls to the correct Customer Service Representative

. Assist customer with general information(payment information, address;

etc)

. Mail letters to clients per claim representative instructions.

Galleria Woods Retirement Community, Birmingham, Al /5/09- 12/09

Business Office Coordinator/Receptionist

Direct incoming calls to the correct department.

. Make transportation arrangement for residents to doctors' appointments.

. Order office supplies.

. Maintain all office equipment.

. Assist with account payables, research invoices for payment.

Spherion Company (Barber's Dairy), Birmingham, AL / 2008 - 4/2009

Administrative Assistant/Receptionist

. Answers incoming calls and provides assistance with customer

complaints.

. Orders office supplies and issues purchase orders to departments when

needed.

. Maintains weekly time logs on all route drivers.

. Processes incoming and outgoing mail.

. Assist internal customers with cell phone and blackberry issues.

. Maintains all office equipment.

. Makes business cards and creates flyers.

. Schedules luncheons and makes travel arrangements for scheduled

meetings.

Kelly Services (Protective Life - ProEquities Department), Birmingham, AL /

2007

New Accounts Specialist

. Updated customer investment information.

. Verified discrepancies with customer account by calling fund

companies.

. Input commissions for representatives' in-lieu of performing various

other duties within the department.

Spherion Company (State Farm), Birmingham, AL / 2006

Receptionist

. Answered incoming calls.

. Assisted customer with auto payments.

Cemer Physician Practice

. Verified information on Cemer agreements for doctor's office to file

claims and remittances electronically.

Mayer Electric, Birmingham, AL / 2001 - 2005

Credit Analyst

. Processed credit applications using Dun & Bradstreet and Equifax.

. Entered new job accounts for existing customers.

. Updated existing customer information.

. Updated daily receivables.

Cash Applicator

. Accurately input of data to ensure that payments were processed and

balanced in a timely manner.

. Reviewed and corrected errors by reconciling discrepancies that did

not balance with corresponding payments.

. Documented discrepancies and updated the cash application system.

Mayer Electric, Norcross, GA / 2000 - 2001

Credit Secretary/Cash Applicator

. Assisted secretary with filing and typing corresponding.

. Assisted credit representatives with customer calls.

. Performed Cash Applicator duties listed above as well.

Staffing Resources, Norcross, GA / 1999 - 2000

Data Entry Clerk

. Input data for accounts receivables.

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