Manager Customer

Ebony Joy Jackson

***** ***** **** ****. ***. ***9

Jacksonville, Florida 32256

904-***-****

Objective:

An interesting position with a growing company

Experience

MCKINNEY FAMILY MORTUARY JACKSONVILLE,

FLORIDA 32256

12/06- PRESENT

RECEPTIONIST/ COSMETOLOGIST

RESPONSIBILITIES:

-Received callers at establishment, and directed callers to destination.

-Operated telephone console to receive incoming messages

-Instrumental in Funeral Preparation.

ING DIRECT

JACKSONVILLE, FLORIDA 32256

09/08-05/09

PARTICIPANT SERVICES REPRESENTATIVES:

DESCRIPTION:

Answer phone calls and e-mail covering a broad array of questions

concerning multiple domains from clients?employees and/or retirees

regarding benefit plan provisions.

RESPONSIBILITIES:

- Relay participant account information related to available

benefits/products

- Communicate various client plan provisions

- Use both participant and proprietary software to access participant

information and process transactions

- Inform plan participants of benefit provisions and assist them in

analyzing benefit changes

- Utilize online tools to resolve individual participant cases and

events, which may involve processing transactions, running enrollment

events, producing kits, etc.

- Consult with service providers and respond to inquiries in a timely

manner

- Advise management of fluctuating volume of participant calls

FREDERICK OF HOLLYWOOD JACKSONVILLE, FLORIDA 32256

05/07-06/08

ASSISTANT MANAGER:

DESCRIPTION:

Creating the perfect customer experience, by providing A+ customer

Service in a retail environment.

RESPONSIBILITIES:

-Sustain a customer-focused store to facilitate a pleasant shopping

experience.

-Organized Numerous in-store promotional events.

-Managed product merchandising through implementation of Floor plans and

Window Displays

-Managed Store Operations Key-Holding Responsibility

-Plan and delegated assignments based on workload and employee schedules

and availability

EDUCATION

FLORIDA COMMUNITY COLLEGE AT JACKSONVIILE JACKSONVILLE,

FLORIDA

08/2005-2007

ASSOCIATE? DEGREE

-Field of Study: General Studies

UNIVERSITY OF NORTH FLORIDA

JACKSONVILLE, FLORIDA

2007- PRESENT

OBTAINING BACHELOR? DEGREE

-Field of Study: Public Relations w/ Minor in Small Business Planning

References Upon Request

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