Customer Service High School
Resume:
Dear Hiring Manager:
I was interested to see your job posting on Craigslist for a part-time receptionist position and
would like to learn more about this opportunity.
I am a current Senior at Old Dominion University with extensive experience in customer service,
phone etiquette, and computers from my past three jobs, including sales associate, PetNurse
assistant, and a bank teller. I have 3 years of experience with answering phones, communicating
with customers, and providing excellent customer service. In these roles, I answered phones,
communicated with customers, handled money, learned new computer skills, participated in
training sessions, and learned how to provide excellent and helpful customer service.
I feel that my communication skills, phone and computer skills, and customer service experience
would be an asset in this role.
Thank you for your time and consideration. I hope to have the opportunity to discuss the opening
with you in person.
Sincerely
Katlyn-Patricia Reed
Katlyn-Patricia Reed
Mobile Phone: 757-***-****
Secondary Phone:
E-mail: ********@***.***
OBJECTIVE
My goal is to advance my computer and communication skills, while striving to learn new
information to the best of my ability. I would love to join your team!
WORK EXPERIENCE
Bank Teller
July 2008 - August 2009
Virginia Beach School Federal Credit Union Virginia Beach, VA
Banking
As a bank teller, I was required to have excellent people and social skills. I personally dealt with
the credit union members directly and provided them with information about the products. I was
required to provide optimal customer service to every credit union member. I learned about the
different financial products and options for members, how to take care of a bank drawer, and
improved my communication skills. Vigorous training sessions were included once a week for
the duration I was employed there.
Banking, computer typing, Communication Skills, People Skills, money handling,
PetNurse Assistant
January 2007 - July 2008
Banfield Pet Hospital Virginia Beach, VA
Healthcare Services
I worked closely with the Doctors and nurses providing preventative care for small animals. I
took vitals of the pets, provided understanding of preventative care offered to clients, ran blood
work and other such medical tests, took x-rays, set up vaccines, and cleaned. It was necessary to
have excellent people skills in order to communicate with the clients' owners to assess the
problem and explain how to treat the problem.
People Skills, computer typing, Communication Skills,
Sales Associate - Retail
April 2006 - August 2006
Coastal Edge Virginia Beach, VA
Retail
I went through many different training sessions to learn about the products I was selling and how
to sell them. It was a very sociable job. I had to talk to everyone that came into the store and
provide them with an outstanding shopping experience. I also had to work with the computers
and the cash register, as well as take inventory of all the products within the store.
Customer Care, computer typing, People Skills, money handling, Sales Training,
EDUCATION
Some College Coursework Completed, Bachelors of Science--Psychology,
August 2007 - I have not graduated
Old Dominion University Norfolk, VA
I am currently a Psychology major with a minor in English. I plan on graduating in May 2011. I
currently have a GPA of 2.85. I was in the Delta Zeta Sorority, which the focal point was
community service. While in the sorority, we held the award of having the most community
service hours out of all other Greek organizations on campus. We worked closely with speech
and hearing impaired children. I held an officer position in my sorority for a year. The sorority
greatly taught me about social skills, while interacting with other sisters, children, and other
faculty members.
High School or equivalent,
September 2003 - June 2007
Bayside High School Virginia Beach, VA
I took AP classes all through High School and an English course at Tidewater Community
College. I was editor of the yearbook during my senior year, Vice President of the Latin Club
during my junior and senior year, and volunteered at Pembroke Elementary School all four years
of High School. I helped with the book fairs held at Pembroke Elementary and ran the cash
register and learned people skills. I graduated with a GPA of 2.96.
SKILLS
Communication Exp
Skills ert
Exp
People Skills
ert
Exp
Phone Etiquette
ert
Exp
computer typing
ert
Exp
Customer Care
ert
LANGUAGES
Engli Flue
sh nt
REFERENCES
Jenny Monokrouskos
Hotel Manager Residence Inn By Marriott Inc
Personal
Mary
Customer Service Representative Geico General Insurance Company
Personal
Sue Harper
Library Media Specialist Pembroke Elementary School
Professional
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