Customer Service Medical

Sybil Tiotuico

***** ********* ***

San Diego, CA 92128

C: 858-***-****

E: ********@*****.***

SUMMARY OF QUALIFICATIONS

. Proficient in front desk office management for a large, busy general

family practice.

. Working knowledge of computerized patient records, medical data and

data entry procedures.

. Ability to type accurately 45-50 WPM

. Delivered lab specimens and information from patients to designated

area in between buildings.

. Maintained a working knowledge of medical terminology exercised to

record and interpret patients' information.

. Excellent communicator with superb organizational and time management

skills.

COMPUTER SKILLS

Microsoft Word, Excel, and PowerPoint; Composite Healthcare System (CHCS);

55WPM

PROFESSIONAL EXPERIENCE

12/08-12/09

Front Office Administrator

Marine Corps Air Station, Miramar Family Practice Clinic, San Diego,

CA

. Managed a front desk specializing in areas of manual and computerized

scheduling, and medical/insurance records management including

Tricare.

. Processed an average of 200 patients on a weekly basis for a fast-

paced general practice.

. Maintained open lines of communication between patients, physician,

staff, and laboratory personnel.

. Scheduled patients' medical screenings and following up to obtain

results.

. Responded to priority issues to ensure the prompt referral of urgently

needed medical care.

. Coordinated daily pharmaceutical-related matters to verify and

expedite a high volume of prescription orders.

. Awarded a Letter of Appreciation from Clinic Branch Head for superb

performance of duties.

9/2008-11/2008

Customer Service Assistant

Physicians Management Group, San Diego, CA

. Provided Customer service, answering phones, sorting out claims to

each department, reviewing Explanation of Benefits (EOB) and

verifying correspondences prior to submission to billing company.

EDUCATION

Maric College, San Diego, CA

Certificate of Medical Insurance Technician, 2008

REFERENCES

1. LT Cook- 858-***-****, Nurse Supervisor, Miramar Family Practice

Clinic

2. Mr. Colin Cheigh- 858-***-****, Assistant Nurse Supervisor, Miramar

Family Practice

Clinic

3. Kristine Caparino- 858-***-**** Friend

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