Customer Service Human Resources

Kari Stephens

*** ******* ** **** ***, Providence, UT, 84332

435-***-**** or cell 702-***-****

****.*********@*****.***

JOB OBJECTIVE

Human Resources Specialist

SUMMARY OF QUALIFICATIONS

Highly trained human resources specialist with strong people skills

and good leadership skills. Experience in working with the public and

training associates. Computer proficient: MS Word, Excel, Power Point,

Access, and Adobe. Expertise in assisting mentally disabled teenage girls.

Works well independently and with a team.

TRAINING/EXPERTISE

. Specifically trained in the current U.S. employment laws

. Strong understanding of employment compensation guidelines

. Comprehension of successful employee reward strategies

. Recognition of differences between leadership and management

. Understanding of business strategies for survival

. Prepared and delivered individual and group presentations on solutions

for companies

PEOPLE SKILLS

. Worked in teams at the University of Phoenix.

. Helped train associates in poem and proof guidelines at Creative

Communication.

. Helped train associates in dealing with students, testing procedures, and

computer data entry at the UVSC Testing Center.

. Managed three employees at the UVSC Testing Center.

. Strong background in telephone communication skills.

. Worked with an average of 15 customers per day at Aspen Insurance

Services, in dealing with insurance concerns.

. Served as front clerk at BYU Laundry; dealt with customers' concerns;

averaged 30 customers a day.

. Worked with five troubled teens at the Extended Family Life Skills

Clinic; problems included: alcoholism, drug abuse and child molestation.

. Befriended mentally disabled adolescent girls at the Utah State Mental

Hospital.

EMPLOYMENT HISTORY

Creative Communication, Logan, UT, Typist/Proofread, 2004-2007; 2008 to

Present

Aspen Insurance Services, Las Vegas, NV, Administrative Assistant, 2002-

2003

Eating Disorders Recovery Group, Las Vegas, NV, Volunteer, 2001-2002

Researcher with Dr. Paul Robinson on improving foster care in, Provo, UT

2001-2001

BYU Laundry, Provo, UT, Front Counter Customer Service, 2000-2001

Extended Life Skills Clinic, Provo, UT, Volunteer, 2000-2000

Utah State Mental Hospital, Provo, UT, Volunteer, 2000-2000

UVSC Testing Center, Orem, UT, Supervisor, 1998-1999

Stephens & Bywater Attorneys at Law, Las Vegas, NV, Legal Administrative

Assistant, 1997

EDUCATION

M.B.A., Business with a Human Resource Management Specialization, GPA 4.0.

University of Phoenix, 2009.

B.S., Psychology, GPA 3.39, Brigham Young University, 2001.

PROFESSIONAL ASSOCIATIONS

Member of the Society for Human Resource Management

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