Customer Service Years Experience
Resume:
LaKesha Chermelle Logan
Claymont, DE 19703
abjk4y@r.postjobfree.com
Objective: To secure a position in the area Customer Service/Data Entry while extending my
education, experience, and skills as well as seeking opportunities for advancement.
Accomplishments
2000-Present Dedicated 10 years of community service throughout the city of Chester for
the following organizations:
(Wilmington DE)
The Elite Entertainment Group (CEO Ralph Alleyne)
Front Stage Fridays Productions (Cynthia Tyre)
(Chester PA)
Freeman Art Gallery (Founder-Delores Freeman-Clybourne)
CHOICES, INC. (Founder-Desiree Potts)
Black Butterfly Productions (CEO- Michael “QuietStorm” Miller)
Chester Youth Collaborative (CYC)
YWCA of Chester (Executive Director-Tara Jones)
Chester Arts Alive (Donald Newton)
Chester Weed & Seed (Ron Smallwood)
Chester Education Foundation-CEF (Denise Beauchamp)
2003-2004 Co-founder of a community network for women, “Sister2Sister”
2005-Present
Designed and coordinated annual “Youth Empowerment Day” to honor as well as inspire inner city
youth through the arts, education, & literacy.
2007 Nominated for “Most Influential Community Leader” (Chester PA)
2008 Increased summer reading club participation at public library by 100%
2009-Present Visionary & Founder of the “Phenomenal Women’s Movement”-A network of empowerment for
women for entrepreneurs, artists, and professionals (Tri-State Area).
Education
2005-2008 Harcum College (Bryn Mawr, PA)
I-Lead Leadership: Liberal Studies Program
May 2008 Graduation:*Received Associates Degree of Science in Liberal Studies
2005-Present Delaware County Library Systems (Media PA)
*Continued Education Credits in the following:
Microsoft Office (Acquired familiarity in Word, Excel, Outlook, Publisher)
Training in Youth Services (Early Childhood Workshops, Building Community
Partnerships, Diversity in Libraries, Building Juvenile Collections, Effective
Programming, etc.)
Skills
15 years experience in the area of Customer Service
15 years experience in the area of General Office
10 years experience in the area of Community Outreach/Services
7 years experience in the area of Event Coordinating
5 years experience in the area of Entry-level Management
5 years experience working with Inner-City Youth (ages 3-18)
Typing Skills: 65-70 w.p.m.
Employment
2000--Present
J. Lewis Crozer Library (Chester PA)
Title
Circulations Assistant (2001-2003)
Title
(Current Position) Department Head of Children & Youth Services (2005-Present)
Responsibilities
Designing & implementing programs for children & teens ranging in age from 3-17
Responsible for facilitating programs for youth department when necessary
Providing library information, resources, & services to the community (in-house &
outreach local childcares/schools)
Responsible for upgrading and maintaining juvenile collections (books, books on CD, DVD’s)
Responsible for budgeting & ordering library materials for youth department
Responsible for monthly & annual reports for youth department
Supervising part-time staff and student volunteers (conducting interviews, orientations &
basic training, assigning daily duties & special projects, supervising daily productivity)
Serving as liaison between library & community (families, childcares/schools, & youth
organizations)
Finding & booking low to no-cost outreach programs for children & teens
Assisting Circulations, Technical & Adult Services departments as needed
General Office duties
2005-2006
Chester Education Foundation
21st Century Afterschool Program (Chester PA)
Title: Program Coordinator I (Part Time position)
Assisting program director with the following duties:
Revising student database
Reading tutoring
Assistant teachers in the classroom with daily activities & homework
Escorting students to classes & programs
Chaperoning students on field trips
Follow-up calls & home visits to connect with parents & students
Scheduling meetings between program coordinator and parents
General Office duties
2003-2005 Advance America (Brookhaven PA)
Title: Assistant Manager
Processing loan requests
Extensive customer service
Extensive cash management
Managing customer accounts
Bank Deposits
Supervising staff & daily productivity
Financial report
Opening & Closing Store
1996-2001
The Franklin Mint (Media PA)
Title: Research Coordinator I
Event Coordinating, promotions, entry-level corporate research, 1/1 interactions with
corporate executives, accounts receivable, supervising corporate library staff, extensive
client services, office administration.
R EFERENCES
KE ITH ANDREWS VERIZON TECHN ICIAN CLAYMONT DE 302-
438-7680
TARA JONES YWCA EXECUTIVE DIRECTOR CHESTER PA
JOHN CARR YWCA C HESTER PA 610-876-
8226
JOCELYN SMITH BUS MON ITOR WIL M INGTON DE 302-
442-0423
RAMONA FORNEY CUSTOMER SERVICE MNGR. MEDIA PA 484-***-****
LOREZ MCLEAN HEDGE FUND PROCESSOR WIL M INGTON DE 302-
293-1798
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