Customer Service Administrative Assistant

Shelley Colas

**** ******* ***** ****: ***-***-

2471

Virginia Beach, VA 23452 Email:

abjk4o@r.postjobfree.com

OBJECTIVE

To pursue a career that would allow me to contribute my experience and

abilities to a team dedicated in their goals toward a successful

enterprise. Also, a career that would challenge, utilize and strengthen my

organizational and motivational skills.

QUALIFICATIONS

I am confident and poised in interacting with individuals at all levels. My

experience includes working in fast-paced environments demanding strong

organizational and interpersonal skills. I am able to multi task

efficiently and effectively. I am a proactive and patient listener with the

ability to discern and diffuse difficult situations.

PROFESSIONAL EXPERIENCES

SUNTRUST BANK Nashville, Tennessee

STOLI-Telecommuter

06/08-Present

Financial Care Specialist (REP 3)

Provide customer service and suggestions on a wide range of banking

products to best fit our clients needs and up-sell those products and

services as appropriate. I am responsible for providing accurate

information with the highest regard for security. I specialize in Online

Banking, which includes trouble-shooting and setting our clients up with

our online banking services. I also specialize in Loan Services which

includes providing loan and line information and suggesting products and

services in that area that will best suit my client.

* Research externally and internally to resolve client's issues

thoroughly.

* Handle over 100 calls daily, prioritizing our client's needs,

addressing questions and banking concerns on investment products:

Loans/Lines, Credit/Atm and Debit Cards, IRA, CD, and DDA accounts.

* Demonstrate superior and proactive sales skills with a track record on

referrals.

DILLARD'S (ORIGINS COSMETICS) Nashville,

Tennessee

04/07-09/08 (Part-time)

Skincare Consultant

Provided mini-spa facials, along with hand and arm massages. Applied make-

up and suggested products to enhance a healthy skin care regiment. I was

responsible for providing excellent customer service. Resolving customer

complaints and providing solutions that met with the customer needs. I

created events to bring customers to Origins which built a steady

clientele. I followed up with customers via phone or mail to make sure the

products were providing the desired results.

. Handled a daily accounting of all transactions.

. Provided information regarding the Dillard's Credit Card and opened up

several new accounts.

. Rang purchases up for customers, along with credits, exchanges and

refunds.

BAYVIEW LOAN SERVICING, LLC Coral Gables,

Florida

07/04-12/06

Loan Satisfaction Processor

Provided support to various servicing departments throughout Bayview and

its subsidiaries, I was responsible for ensuring the accuracy of the

document sent out for recording. I was able to refine my researching skills

and was therefore placed in charge of correcting county rejections and

proof reading four other Processor's loan assignments before sending them

out to be recorded.

* Handled administrative decision in an office setting, editing

correspondence and submitting major request for county review.

* Successfully mastered Assignment Processing and was promoted to Loan

Satisfaction, dealing solely with Paid in Full Loans.

* Strong inter-personal skills and excellent problems solving skills.

HEALTH SYSTEMS ONE, INC North Miami Beach, FL

05/98-03/04

Claims Processor III

Adjudicated claims into system for various health insurance, posted

payments for specialist doctors, researched missing or incorrect

information, answered calls when necessary. I made copies and mailed

necessary documents to specific doctor's offices.

. Processed incoming Provider claims to insure payment for specified ICD-

9 codes.

. Drafted letters to mail to Providers when diagnoses were missing or

incorrect.

. Processed incoming mail by sorting, extracting and distributing to

specified departments.

ROBERT V. SHEA, ESQUIRE Coral Gables, FL

05/95-04/98

Legal Administrative Assistant

Provided support to Attorney and Legal Secretary in day to day operations

of the company such as answered and made necessary calls to clients and the

court. Filed and faxed documents. Made all travel arrangements.

. Handled potential client inquiries by researching background

information and

informing potential clients' of legal costs.

. Scheduled all court hearings and depositions.

. Mailed invoices and collected payments.

. Drafted documents such as pleadings and legal papers in

preparation for

litigation.

EDUCATION

Ashworth University Current

Criminal Justice

(Online) Norcross, GA

Miami Dade College 2006

Mortgage Broker

Miami, FL

Miami Beach Senior High 1995

High School Diploma.

Miami Beach, FL

PERSONAL REFERENCE

* Strong work Ethics with an Excellent record of employment.

* Sincere and strong conviction in the company's vision and values.

* Strong inter-personal skills and excellent problems solving skills.

* Dependable, hardworking, a quick learner and very detail oriented.

* Perseverance and endurance to embrace difficult changes.

* Very ambitious and resourceful.

* Self motivated and team oriented to work peer groups and subordinates.

* Courageous and competent to make decisive decision in a vigorous and

fast past industry.

* Analytical with the vision to create, analyze, think and see things

through.

REFERENCE

Available upon request.

Contact this candidate