Customer Service Administrative Assistant

To whom it may concern:

I have enclosed my resume to provide a summary of my qualifications

and background for your review. I am a highly accomplished professional

with diverse experience poised to transition solid background in medical

records & the administrative field. I can offer outstanding team

leadership, with the ability to coach and train effectively. I am an

exceptionally disciplined and organized professional. I possess great

interpersonal skills with the ability to motivate and direct others. My

management skills include:

. Medical Records Manager

. Team Leadership & Training

. Community Outreach & Service

. Conflict & Dispute Resolution

I am currently seeking a position with a company that can benefit from

my organizational, communication skills, and management experience,

including self-motivating ability to work relentlessly in a self-directed

or team environment. I would embrace the opportunity to meet with you to

discuss further opportunities. Thank you for your time and consideration.

Sincerely,

Denise Howard

Denise Howard

323 S. Ogden, Columbus, OH 43204 614-***-**** or 614-***-****

************@*****.***

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PROFESSIONAL EXPERIENCE

Maxim health care center - columbus, oh

3-200*-**-****

Nurses AIDE

. Provide in-home personal healthcare

. Duties include medicine distribution

. Responsible for patient temperature reading and charting, pulse rate,

respiration rate, or

blood pressure

. Coordinate strategies to overcome objections, Customer Service

PURE PHARMACY SERVICES - Columbus, OH 5-

200*-**-****

Order Entry Tech/Triage (Call Center)

. Serve as Triage Tech and provide superior customer service to patients

. Provided routine services, conduct daily calls to patients to ensure

prescription adherence

. Performed data entry, transcribed orders and other office

administrative duties

. Ensure team adherence of company policies and procedures through

coaching, developing verification checklists, Humana history, disclosure

forms, etc.

. Possess strong team leadership, motivational, and communication skills,

Customer Service

Working knowledge of Pharmaceutical drugs and equipment.

ORTHOPEDIC FOOT AND ANKLE - COLUMBUS, OH 3-200*-*-****

Medical Records/ Administrative Assistant

. Exceptional communication skills

. Performed day to day administrative tasks such as maintaining medical

records and charts

. Duties also include file preparation, processing paperwork, scanning,

copying,

faxing, and Customer Service, Audit, transcribe orders, Copy, Access

MT. Carmel Medical Center - Columbus, OH 9-

2000-1-2005

HealthInformation Specialist 1

. Administrative duties included, prepping, scanning, documents, images

. Responsible for filing, copying, faxing, chartmaxx, answer phones

. Customer Service, access, patient information.

. Villa Angela, Columbus, Ohio

5-200*-*-****

.

. Medical Records Director

. Serve as director of all unit clerks and floors.

. Provided routine services, maintained all medical records, audit charts,

. Admits, processed all documents, assembled, scanned, filed copied

. Picked up new admits from admissions office.

. Maintained census reports.

. QA meetings, answered phone inquires, pulled charts, active and

discharge, deceased .

. Maintained fall reports.

. Maintained a index log on the computer.

EDUCATION

Rochville University Bachelors Of Science

Ashworth University Associate Degree

Sir Drake Vocational Business Administrative

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? Excel ? MS Word

Additional Skills:

Medical Records Coordinator, Medical Records Clerk, Unit Clerk, Medical

Receptionist, Administrative Assistant, Third Party Insurance, BWC, File,

Copy, Fax, Clerical Assistance, Food Service, Cashier

Medical Assistant Certified) Hospice Home Healthcare,Audit, Transcribe

orders, Audit charts

Medical Secretary, Call Center, Micro- Fiche, ICD-9 codes . Multi- Line

Phone System,

Electronic Filing,( Desk Clerk (Germany)

Contact this candidate