Customer Service Medical

Charmin Rudder

**** ***** **** ****

Phone: 251-***-****

Semmes, AL 36575

Email: *************@***.***

Medical Biller . Medical Front Office . Medical Coder . Health Information

. Medical Records

PROFESSIONAL PROFILE

- Medical Education - ICD-9 (Diagnostic), CPT (Procedural), medical coding,

able to schedule appointments

- HIPAA - Regulations knowledgeable, advanced medical terminology

- Dependability - Reliable, responsible, dependable, and fulfill

obligations

- Decision Making - Assertive with ability to prioritize projects

- Initiative - Unwavering willingness to take on responsibilities and

challenges

- Customer Service - Project a professional company image, especially when

working under pressure

QUALIFICATIONS

Computer Skills - Technical Advanced Medical Terminology

Microsoft Word HIPAA Regulations Knowledgeable

Microsoft Internet Explorer Principles for Evaluation and Management (E/M)

Customer Service Services

Ability to Meet Stringent Principles of Medical Dictation

Deadlines Critical Thinking and Problem-Solving Skills

Effective Communication Basic Word Structure/Prefixes and Suffixes

Skills Dermatology, Urology, Gastroenterology,

Professional and Reliable Cardiology,

Time Management Obstetrics and Gynecology, and

Otorhinolaryngology

EDUCATION

Allied Medical Schools, Laguna Hills, CA, Medical Billing/MediSoft,

Certificate

Allied Medical Schools, Laguna Hills, CA, Medical Coding, Advanced

Medical Terminology, Certificate

Virginia College, Mobile, AL ~ Medical Assistant, Diploma

SAAD's CNA School, Mobile, AL ~ Certified Nursing Assistant, Certificate

MEMBERSHIP

Medical Association of Billers (MAB) & American Academy of Professional

Coders (AAPC)

PROFESSIONAL EXPERIENCE

Certified Nursing Assistant/CNA

- Assisted residents with bathing, feeding, dressing, and personal care

- Monitored and recorded blood pressure, temperature, pulse rate,

respiration, and weight

- Ensured safety of all residents, complied with state and federal

regulations

- Provided patients with help walking, exercising, and moving in and out of

bed

- Gave patients and families emotional support and instruction in areas

such as preparing healthy meals, living independently, or adapting to

disability or illness

- Entertained, conversed with, or read aloud to patients to keep them

mentally healthy and alert

- Performed a variety of duties as requested by client, obtained household

supplies or run errands

- Provided exemplary service to all patients while preserving strict

confidentiality

Veterinarian Assistant Extern

- Assisted veterinarians in examining animals to determine nature of

illness or injuries

- Cleaned and maintained kennels, examination rooms to control the spread

of disease

- Held or restrained animals during veterinary procedures

- Prepared surgical equipment, passed instruments and materials to

veterinarian during surgical procedures

Cashier

- Assisted customers in choosing right product for their needs, provided

information about products

EMPLOYMENT SUMMARY

Career Break Pursued Educational Goals

2006 - Present

Springhill Manor Nursing Home, Mobile, AL Certified Nursing

Assistant/CNA 10/2005 - 03/2006

Parkway Animal Hospital, Mobile, AL Veterinarian Assistant Extern

06/2005 - 07/2005

Swifty Serve, Mobile, AL Cashier 04/2001

- 08/2002

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