Customer Service Training
Resume:
TRECA LAWSON
*** ****** ****, ****** ******, Tennessee 37866 865-***-****
Ladies/Gentlemen:
I am interested in exploring the possibility of joining your organization
in a position that will utilize my computer knowledge, managing abilities,
customer service and training experience. Therefore, I ask that you take
time to consider my qualifications by reviewing the enclosed resume and
noting the following accomplishments and qualities I have demonstrated in
the workplace:
. Have the flexibility and professionalism for multi-tasking, strong
customer relation skills, supporting associates and management in team
leadership and support roles.
Extensive computer experience preparing presentations, designing graphics
and creating forms and spreadsheets.
Skills for developing training aids and manuals, conducting software
training classes.
You will find my combination of skills and abilities with hard work and
dedication to be a strong source of support and productivity in your
organization.
I would appreciate the opportunity to meet with you in person in order to
familiarize you further with my qualifications and to determine how our
association can be of mutual benefit. Please contact me a your earliest
convenience.
Thank you for your time and consideration.
Sincerely,
Treca Lawson
OBJECTIVE
To improve an organization's productivity by utilizing extensive computer
knowledge, staff development experience and customer service skills.
Intend to contribute skills and abilities to help management and staff
"get the job done."
COMPUTER / TRAINING OVERVIEW
Experienced in providing comprehensive computer support to an organization,
and conducting in-house training programs on software usage. Personal
efforts have enhanced efficiency for previous employers.
Strengths include:
Technical Design and produce presentations, graphics, transparencies and
in-house forms. Proficient in using and training others in the
use of most all major off the shelf software packages.
Training Excellent skills for training new and experienced users,
supported by strong technical writing abilities for developing
training manuals and teaching aids. Establish a rapport with
trainees, earn their confidence,
and relate technical information in easily understandable terms.
Organization Manage multiple tasks in a fast-paced environment by
establishing priorities and organizing personal work schedule.
Recognized by previous employers for ability to spearhead
complex projects.
PROFESSIONAL EXPERIENCE
Spatacular Salon & Spa
Knoxville, TN 09/2010 - Current
Hair Stylist - Offer full service of cut, color, perm, style, manicure, &
pedicure
JC Penny Salon
Middlesboro, KY Dec. 2009 - April 2010 - Allergic Reactions
Worked in the Salon as a Hair Designer
R & T Transport
Sharps Chapel, TN 01/2006 - December 2009 - Company closed.
Operations Mgr. I am solely responsible for making sure trucks are
brokered out, dispatch trucks, mapping routes, DOT updates, accounts
payable, accounts receivable and day to day office operations.
A Cut Above Lawn Care
Sharps Chapel, TN 01/1999 - 12/2005
Operations Mgr./Office Mgr. I was responsible for accounts payable,
accounts receivable, payroll and purchasing.
From 1995 - 1999 I was a contract trainer for a variety of training
firms.
The following is a list of software I have taught.
Intro. to PC's, Windows 3.1, Windows 95 & 98, Word for Windows, PowerPoint,
Excel, Publisher97, Corel Draw, FreeLance Graphics, Print Shop, Word
Perfect, GroupWise, Access, Act 3.0, Visual Fox Pro, Lotus, Lotus Notes,
Trust Accounting System, CASE Management, AmiPro and Robo Help -
Certified in Access - Levels I and II
PC SOFTWARE ACADEMY.,
Oak Ridge, TN, January 1996 - 1999
Contract Instructor Provide performance based training on a vareity
of software.
ROANE STATE COMMUNITY COLLEGE, COMPUTER TRAINING CTR.,
Oak Ridge, TN, 1995 - 1999
Adjunct Faculty (part-time). Provide performance based training on a
vareity of software.
COMPUTER LEARNING CENTER, 9111 Cross Park Dr., Bldg. C - Suite 100,
Knoxville, TN 37923 Sept. - Oct. 1996 - 1999
Contract Instructor. Provided performance based training on software
instruction for the Department of Children Services in the following
area: Intro. to PC's, Windows 95, Word 7.0 and GroupWise.
PROFESSIONAL EXPERIENCE - Cont'
ERC, INC., Oak Ridge, TN, 12/94 - 1/96
Graphic Design Specialist. Utilized computer skills to create graphic
charts, transparencies and presentation materials. Interacted with staff
at all levels to determine project requirements. Performed office
support duties including time reporting and accounts payable.
TENNESSEE VALLEY AUTHORITY (Personnel Service Contract),
Knoxville, TN, 1992 - 9/94 (Initially placed with TVA in 1992 by
Manpower Temporary Systems as a Program Technician. Due to quality of
work, was asked to advance to a Personnel Service Contract with TVA).
Program Technician. Instrumental in the development and implementation
of training programs, and serving leadership and support roles in
administrative operations and the conversion to self-directed work teams.
2. Coordinated and conducted off-site training retreats to facilitate
transition to a team environment, and trained personnel in
software modifications.
- Arranged all aspects of programs including facilities, guest
speakers and accommodations.
- Interacted with department supervisors and serve as team leader
to outline team-building goals, determined program outlines, and
developed programs to establish "team thinking."
3. Developed training aids and manuals for instructing end-users on a
variety of software.
4. Performed testing of software to ensure quality.
Additional Experience
Instructor (part-time), TSI, INC. Oak Ridge, Tennessee 1994
Switchboard Operator, MEDIC Regional Blood Center, Knoxville, TN, 1989-
1992
Office Manager, Construction, Consultants & Management, Knoxville, TN 1988-
1989
Dekees Tanning Salon, Knoxville, TN 1987-1988
Corryton Beauty Nook, Corryton, TN 1985-1987
EDUCATION
Pellissippi State Technical Community College, Knoxville, TN
. Completed coursework in Principles of Management
Computer Learning Center, Knoxville, TN
. Certified Microsoft Training Specialist
Tennessee Technology Center, Knoxville, TN
. State of Tennessee Cosmetology Degree
Additional Degrees
. State of Kentucky Cosmetology Degree
. Massage Therapy 101 Certification
REFERENCES
Rev. Bryan Wright Phyllis Cabbage
7424 Fairview Rd Corryton Beauty Nook
Corryton, TN 37721 Hospital Rd
5648. Corryton, TN 37721
Terrie Weaver Geoff Tillett
JC Penny Salon Safe & Sound Creative Technologies
Middlesboro Mall 6303 Zaschary Rd
Middlesboro, KY Corryton, TN 37721
Contact this candidate