Customer Service High School
Resume:
Timothy Corona
Fallbrook, CA 92028
Professional Profile:
I am currently seeking stable, long-term employment. The three things that
I bring to the work place are a strong work ethic, dependability, and
personality. I've proven many times that I am reliable and have the
ability to acquire and employ new skills in a timely manner. Any necessary
training for the position will not be a problem. One thing I take great
pride in is my ability to be on time, all the time.
Education:
Maric College
Vista, CA
Medical Assistant/X-Ray Technician Diploma, July 2007
. Limited Permit in X-Ray Technology, April 2008-2010
. Academic Honors Student
. Completed 640 hours of externship practicum training in several
medical facilities
. Experienced with medical back office duties as well as completing X-
Rays of torso-skeletal, extremities, and chest.
Mira Costa College
Oceanside, CA
General Education Courses, Fall 2006
USAF Personnel Management Training
Training Certificate, July 2002
Ramona High School
Ramona, CA
High School Diploma, June 2001
Professional Experience:
Customer Service Specialist
Action Debt, Inc
Carlsbad, CA
June-December 2009
Salary: $14/hour
Reason for Leaving: Company out of business.
Responsibilities:
. Answer inbound calls to offer customer service and support
. Resolve escalated challenges to ensure overall customer retention
. Follow all documented procedures to maintain accurate and consistent
results
. Make outbound service calls to ensure customer satisfaction
. Recover unpaid fees from customers
. Utilize software to document all communication with customers
Inventory Field Specialist
Aamcore, Inc
San Diego, CA
March-June 2009
Salary: $15/hour
Reason for Leaving: Completed contract
Responsibilities:
. Barcode U.S. Navy property
. Reconcile Navy database with physical property on location
. Maintain security clearance
. Prepare old and unused equipment for disposal/recycling/auction
Customer Service Representative
Santa Barbara Bank & Trust
Solana Beach, CA
December 2008 - March 2009
Salary: $11/hour
Reason for Leaving: Temporary/Seasonal
Responsibilities:
. Answer phones and address customer concerns
. Forward cases needing additional attention to appropriate personnel
Senior Account Supervisor
Center Partners
Couer D'Alene, ID
November 2007 - April 2008
Salary: $11/hour
Reason for Leaving: Relocated to pursue other opportunities
Responsibilities:
. Complete basic customer service skills course
. Answer phones and address customer concerns
. Adhere to strict guidelines and policies
. Improve and modify customer accounts
. Ensure satisfaction and retention of customers
Barista
Starbuck's Coffee
Oceanside, CA
May-October 2007
Salary: $7.50 + tips
Reason for Leaving: Moved in with family to resolve debt accumulated while
in school
Responsibilities:
. Taste and review every type of Starbuck's coffee
. Prepare and serve beverages accurately and consistently
. Ensure proper functioning of equipment
. Ensure sanitation and safety of work environment
. Operate POS transactions using cash register
Laborer
Hanna Plumbing
Vista, CA
February-September 2005
Salary: $10/hour
Reason for Leaving: Unsatisfied with work. No possibility of advancement.
Responsibilities:
. Driving
. Heavy Lifting
. Operate simple machinery
. Warehouse organization
. General labor related to construction
Personnel Journeyman
U.S. Air Force
October 2001 - February 2005
Salary: E-4
Reason for Leaving: Honorable Discharge, end of enlistment.
Responsibilities:
. Basic Military Training
. Personnel Management Training
. Physical Fitness monitoring at squadron level
. Use office software to produce necessary documents
. Process large amounts of data accurately and efficiently
. Ensure all personnel documents are organized and complete
. Personally ensure all tasks are completed prior to a member's
inbound/outbound processing
. Maintain chain of command
Contact this candidate