Pangkoula "P.K." Her__________________________________________

**** ****** ****** ~ Oroville, CA 95966

Cell: 847-***-**** ~ Alt: 530-***-****

Email: abjk1a@r.postjobfree.com

Over 10 years of progressive experience in Customer Service and

Administrative Support, along with 8 years of Mortgage Processing and

Operations experience.

Employment History

9/2009 to 6/2010

Armitage & Associates

Position: Investigator

Quality control on mortgage loans in default, by utilizing internet

resources to complete investigation, locate borrowers for interview, locate

third parties as mentioned on documents provided at time of transaction for

re-verification purposes, and coordinated field interviews with third

parties as necessary to obtain borrower's statement on intention for loan

at time of transaction. Averaged 26 cases completed per month.

05/2009 to 7/2009

Aerotek International

Position: Loan Processor

Temporary position with Landmark Credit Union to assist Processing

Department, due to backlog of loans due to new Obama Plan. Handled all

Fannie Mae & Freddie Mac Streamline Refinances, organized new files,

ordered title, locate AVM, updated DU and 1008, submitted to VP of

Operations for approval. Once approved, updated servicing file (in-house

servicing - manual files) forward to Servicing Department. Helped

department catch up within two months, when estimated time needed was six

months, obtaining 186 loan approvals.

*Gap: Off work due to complicated pregnancy & daycare issues. Relocating

to CA resolved daycare issues as all family is located in CA.

06/2008 to 11/2008

Accounttemps - Robert Half International

Position: Negotiator

Wells Fargo trained to negotiate short sale price of properties in default

between realtor/borrower and investor. Obtained all required documentation

per investor from realtor/borrower to request approval to close once

Purchase Contract was executed. Once approved, coordinated closing with

Closing Dept & Realtor. Monthly Average: 40 Approvals & 20 Closings.

*Gap: Moved to California to care for parents from 7/2007 to 05/2008

12/2003 to 7/2007

H&R Block Mortgage Corporation

Position: Processor, Account Manager, & Loan Officer

Worked in a district center with six branches, acted as Account Manager for

Team Panagakis, processing Prime, FHA, and Subprime mortgage loans for ten

loan officers. Administrative support to team, providing status of every

loan, working with borrowers directly in regards to status, handling

Operations requests, challenged Underwriting department when needed,

troubleshooting DU/LP systems, assisting Loan Officers in Pre-Approving

loans, researching guidelines, assisted team in becoming top branch in

district. Monthly Average: 98 Loans in Pipeline / 55 Closings.

09/2001 to 12/2003

Ameriquest Mortgage

Position: Loan Coordinator

Processed mortgage loans, obtain approvals, obtained documentation required

by underwriting to clear conditions in order to receive funding, prepared

closing packages, HUDs, coordinated closings, notaries, and field closings,

Administrative Support to Branch Manager and 15 loan officers. Monthly

Average: 60 Closings (Loans closed first, underwriting conditions cleared

within 7 days, and then loan funds. Therefore pipeline was same as

closings.)

04/1999 to 09/2001

Toshiba Machine Co., America

Position: Machine Tool Secretary

Provided administrative support to Machine Tool Department, coordinated

travel plans, handled part returns to Japan, conducted inventory, ordered

parts as needed, ordered parts for servicemen as needed. (Assisted in

other departments as needed)

Education

Albert Powell High School

Yuba City, CA

Graduated 1996 - Diploma

10/4/10: My plan is to return to college within the next 10 months.

Additional Skills:

PC Proficient

70 WPM - Typing Certificate issued by One Stop Marysville, CA

10K KPM Data Entry

Microsoft Excel, Word, PowerPoint, & Outlook

POINT & AUS Systems

IRB / LexisNexis

Fluent Hmong

References and Typing Certificate are both available upon request.

Contact Information:

Pangkoula "P.K." Her

Cell: 847-***-****

Email: abjk1a@r.postjobfree.com

Contact this candidate