Steve A. Sapp

*** ******* ****

Raeford, NC *****

Phone# 1-910-***-****

Cell# 1-910-***-****

FIRST LINE SUPERVISION

OBJECTIVE

A position with an organization where experience, training, and

education in Management Operations, First Line Supervision, Crime

Control, or Electronics Technician would be of value.

EXPERIENCE

06/2006-Present Best Buy, Aberdeen, NC

Home Theater Installer/Appliances

Performs installations of home theater/appliance orders which

includes; traveling to customer's home, performing installation,

selling labor and part solutions, educating the customer, and

completing required paperwork. Install fulfillment will range from

low voltage wire, basic audio/video connectivity, running and

concealing wires through walls, satellite installations, trimming

out and activating low voltage wiring installation. Pulling

Cable, installs and terminates cat 5, 6, and RG6. Installation of

wall and ceiling speakers and terminations. Installation of Plasma

TV's and the wall mounts as well as all wiring and termination of

video cables. Manages two installation associates on a daily

basis.

05/2005-06/2006 Dollar General, South Boston, VA/Roseboro, NC

Store Manager

Ability to recruit, hire and train store employees. Provided

guidance and direction to the entire store team in the areas of

guest satisfaction, team/associate development, merchandising,

inventory control, safety, cash control, human resources, loss

prevention and expense control to ensure the store operates

effectively and profitably. Responsible for financial results,

guest services, operations and human resource management for the

store. Served as a role model and as a coach. Built a strong

team by helping the associates understand policies and strategies

to ensure consistent and standard execution of company

initiatives. Customer service driven attitude along with high

ethical standards. Trained and skilled in merchandising for best

placement of product. Order and stock merchandise to satisfy the

customers needs. Provide a clean, fun and safe environment for

the associates and customers.

01/2002-05/2005 Wal-Mart Inc., Williamsburg, VA

Assistant Store Manager

Extensive and increasing management responsibility gained through

hands on operations and successful accomplishment of assigned

tasks including: supervision and direction of Department

Managers/Associates, team building, motivation of associates,

collections and problem solving, assessing needs of customer,

planning effective demonstrations for highlighting advantages of a

particular product/service, increasing sales with established

customers through introduction of new or improved product lines,

developing new business through extensive follow-up on product

delivery, assuring customer satisfaction through outstanding

service, using computerized telazons to scan prices for shelf

audits and price verifications, resetting of shelf for new product

inventory, add on of new product in computer for resale,

corresponding with sales representatives for product placement and

prices, locating display areas for merchandise on sale or one time

buys, maintaining shelf labels and price changes on a weekly

basis, utilization of all reports tied to sales, shrink, turnover

and compensation opportunities, etc.

07/1997-01/2002 Division of Crime Control, Salemburg, NC

Team Leader

Monitor effective organizational policies and procedures for

military-style training and education to 16-18 year old high

school drop outs, provides daily, 24 hour, 7 day a week

supervision to cadets in the residential portion of the program,

to include life skills and potential employment, coordinated

activities and procedures to insure attainment and fulfillment of

training/operational objectives, assessing needs and scheduling

man hours accordingly, training management of course material and

presentation for training of up to 60 cadets, recruited, screened,

and trained adult mentors for each cadet, assisted in

accountability, control, and safety to cadets, supervised training

site preparation and training operations, assisted with awards and

graduation ceremonies, along with in-processing and out-processing

of cadets, provided first line counseling, coordinated with

Assistant Team Leaders in providing for cadet development and

supervision, etc.

07/1977-07/1997 US Army, USA

Sergeant First Class/Retired

Instructor and leader for more than 15 years, in heavy equipment

operations, maintaining maintenance and equipment forms for up to

seven different equipment set, trainer/supervisor for maintenance

personnel in extensive use of hand tools, test, measurement, and

diagnostic equipment (TMDE), multi-meters, soldering irons, and

schematics, trouble shooting of hydraulic, communications, power

generation, and automotive equipment, maintenance of records,

reports, including annual and semi-annual schedules, usage

factors, and out of service times for up to 350 vehicle fleet,

hands on maintenance of electrical controls and electrical

components through adjusting operating mechanisms to meet

specifications, etc.

EDUCATION

05/1977, Diploma, Person High School, Roxboro, NC

06/1992, Associate of Arts, Columbia College, Columbia, Missouri

ADDITIONAL INFORMATION

TRAINING

US Army School System: Basic and Advanced Individual Training

(Motor Vehicle Operations & Multiple Rocket Launcher System

Repairman), Emergency Lifesaver, Driver Training, Heating and Air

Conditioning, Drill Instructor, Effective Writing, Small Group

Instructor Course, Systems Approach to Training, Army Tactical

Missile System 27M Instructor and Key Personnel Training Course,

Primary Leadership Development Course, Basic Non-Commissioned

Officer Course, Advanced Non-Commission Officer Course, Instructor

Training Course, Certified Soldering Electrical Connections

Training Courses "B" & "G". Other Specialized Training: 101

Leadership Management Training Program, Total Quality Management,

Fire Safety, Back Lifting Safety, Anti-Bias Curriculum/Gang

Relations, Team Building, Customer Service Activities, Labor

Relations, Servant Leadership, CDL/Class C endorse P License,

Forklift, Scissor Lift, Pallet Stacker,

AWARDS/HONORS

Meritorious Service Award, Army Commendation (4 awards), Army Good

Conduct Medal (6 Awards), Army Service Ribbon, Overseas Service

Ribbon (4 awards), National Defense Service medal, NCO

Professional Development Ribbon, Humanitarian Service Medal, Drill

Sergeant Identification Badge, Driver/Mechanic Badge device,

Weapons Qualification Badge, Associate Instructor Level Award,

Many Certificates of Achievement Awards.

PERSONNAL DATA

US Citizen, Willing to travel/relocate, Excellent Health.

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