Customer Service Management

ARTINA SADLER, MBA

**** *. ***** ****** • Flint, MI 48505

abjk0s@r.postjobfree.com • 810-***-****

MANAGEMENT PROFILE

Accountability • Communication • Integrity • Leadership • Systems-Thinking

Highly accomplished professional with diverse experience poised to transition solid background in

consulting, curriculum development and training to excel in a management position within the banking

industry. Offer outstanding individual and team leadership, management, and conflict resolution skills.

Exceptionally organized and disciplined; possess well-developed interpersonal skills and the ability to

motivate and direct others in a supportive cooperative team environment. Business administration

expertise; coordinate with management, cross-functional teams and vendors in the execution of daily

tasks and functions. Systems development and evaluation; generate and maintain records and reports,

secure equipment and supplies, and comply with all administrative and district policies and regulations.

CORE COMPETENCIES

• Administration • Organization

• Community Outreach and Service • Project Management

• Computer applications • Research

• Curriculum Design • Systems-thinking

• Oral and Written Communication • Training

•

PROFESSIONAL EXPERIENCE

UNIVERISTY OF MICHIGAN-FLINT – Flint, MI, 2008-Present

Intermittent Lecturer

A. Sadler Page 2 of 4

Co-Instruct Cultural Competence in Healthcare course (HCR362/HED562) to undergraduate juniors,

seniors and graduate students. Co-developed curriculum and serve as the process facilitator. Employ

various training modalities to assist students in understanding and applying extremely difficult content.

Develop original assessment techniques to determine how well students are learning material.

Key Contributions:

Regularly receive the highest overall evaluation ratings of the three sections.

Highly sought after trainer/facilitator with the School of Health Professions and Studies (SHPS).

A. Sadler Page 3 of 4

ADVANCED TRAINING STRATEGIES (ATS) – Flint, MI, 2005-Present

President/Lead Consultant

President and Lead Consultant responsible for all ATS functions. The goal statement of Advanced

Training Strategies is, “Designing what you need to accomplish what you want.” This is accomplished

through:

Designing custom curricula

Training organization staff to effectively deliver the curricula

Project management and evaluation

Key Contributions:

Successfully developed and trained clients in :

o Communication Strategies for Leadership

o Cultural Competence

o Customer Service

o Leadership

Developed the script for the radio promotion for Genesee County Parks and Recreation

Commission currently used to inform park patrons of rules and hours and assisted in the design of

the informational signs currently used at all county beaches.

Provide administrative support and project management services to Beecher Community School

District, including MEAP and Supplemental Education Services (SES) coordination, and Title I

functions.

YWCA OF GREATER FLINT – Flint, MI 2003-June 2006

Director

Served as Director of the Social Justice arm of the YWCA of Greater Flint including all departmental

functions, curricula design and implementation focused on social justice and workplace equity. Provided

training to all YWCA staff in the area of racial justice to support the national mission.

Served on Leadership Team, acted as Administrator for other social justice groups and trained facilitator

at YWCA Associations nationwide.

Key Contributions:

Trained over 1000 people in a three-year period, with an evaluation average of 98%

Successfully redesigned the “Train the Trainer” process and received an evaluation rating of

100% for each session over a three-year period.

Developed and implemented policies and procedures to bring the local association in compliance

with national organization bylaws.

A. Sadler Page 4 of 4

FLINT CULTURAL CENTER CORPORATION – Flint, MI 2000-October 2003

Executive Assistant to the President/CEO & Special Projects Manager

Effectively managed the office of the President/CEO including calendar, office and meeting logistics, all

special projects (i.e. conferences), and campus events (i.e. Summer Family Celebration) originating from

said office. Represented the President/CEO in the community and served as liaison between the Cultural

Center Corporation and the Flint community.

Key Contributions:

Successfully managed two critically-acclaimed national community engagement projects

(simultaneously), Urban Bush Women Flint Summer Institute and the Flint ColorLine Project.

Coordinated artist residencies and community engagement activities throughout the Greater Flint

community, featuring Yo-Yo Ma, Harlem Boys Choir, Rennie Harris PureMovement, and the

youth actors from le miserables.

EDUCATION AND CREDENTIALS

Master of Business Administration, Finance Concentration • Baker Center for Graduate Studies – Flint, MI

Certificate of Completion • Society for Human Resources Management’s Learning System – Flint, MI

Bachelor of Arts in History, Minor in Sociology • University of Michigan-Flint – Flint, MI

Finance Sergeant • United States Army Reserves

Personnel Administrative Specialist • United States Army Reserves

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