Customer Service Representative

Marisa Saxton

**** *. ***** ***** **. Tucson, AZ 85730 abjk0r@r.postjobfree.com 520-440-

4572

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OBJECTIVE

I am looking for employment that would give me an opportunity to work

with the public while using my degree in Business Management.

SUMMARY OF

QUALIFICATIONS

. Experienced with billing and account management.

. Experienced in cash transactions and maintaining cash drawer.

. Maintain excellent internal and external customer service.

. Comfortable and experienced in presenting information to audiences or

individuals with precise data.

. Committed to providing outstanding service to clients/customers.

EDUCATION

University of Phoenix - 2004

Bachelor of Science in Business Management

PROFESSIONAL EXPERIENCE

06/2007 - 04/2009

Retirement Matters - Executive Financial Assistant

. Open and/or close business on daily basis.

. Maintained contact with Insurance, Brokerage and Annuity

providers for contract changes and updates.

. Tracked and completed quarterly review information for client's

Brokerage/Annuity contracts.

. Greeted and screened all incoming calls, correspondence, and

walk-in clients.

. Assisted Retirement Consultant with information tracking,

database management, calls, faxes, e-mails, appointments, etc.

. Interviewed job candidates & assist in hiring process.

. Created training manual and trained employee taking over my

position.

08/2002 - 11/2006

University of Phoenix - Financial Services Specialist

. Promoted from Administrative Support Position.

. Resolved issues and concerns regarding financial assistance

through research, data entry and customer care.

. Facilitated communication between students and Financial

Institutions.

. Prepared and conducted financial presentations to large groups

of new students.

. Provided assistance to students regarding finances and funding.

. Updated daily financial reports, preventing miscalculations and

correct financial funding issues.

. Contacted students regarding updated financial status.

. Assisted students with financial aid application process.

12/2001- 08/2002

University of Phoenix - Administrative Support/Curriculum Coordinator

. Ordered and distributed all faculty materials for Southwest

region.

. Served as instructor material liaison for Southern Arizona

Campus.

. Coordinated and distributed student and faculty end-of-course

surveys and syllabi.

. Created and implemented new tracking and distribution method for

instructor materials.

03/1999 - 12/2001

Bank of America - Customer Service Representative

. Promoted from Teller to Branch Customer Service Representative;

primary contact for branch customer issues.

. Provided solutions to benefit and build customer relationships

through product knowledge and sales.

. Served as Notary Public.

. Responsible for cash drawer for small business owners.

09/1998 - 03/1999

State Farm Insurance - Office Assistant/Secretary

. Produced policy upgrades; increased pay through policy sales.

. Data processing for insurance claims; reviewed and filed

policyholder records.

. Conducted follow-up phone calls to enhance client satisfaction.

References available upon request.

Contact this candidate