Customer Service Sales

AMANDA JOY NORTON

**** ********** **

Hiawatha, Ia 52233

**************@*****.***

***-***-*** (c)

OBJECTIVE

Seeking a position in the financial services industry, enhance my

leadership, and management skills, along with gain valuable knowledge.

WORK EXPERIENCE

Wells Fargo Bank Cedar Rapids, IA

Service Manager

. Hire, Trained and Coached Tellers to 3+ sales per day

November 2009 - Present

. Maintain excellent customer service

. Help customers meet their financial goals

Wells Fargo Bank, Johnston/ Cedar Rapids, IA

Personal Banker I May2008-

November 2009

. Assisted customers with their financial goals and needs

. Obtain customer information and create loan applications

. Coach tellers with sales strategies

Wells Fargo Financial, Des Moines, IA

Phone Banker/ Internship

March 2007-May 2008

. Assisted customers with their financial needs

. Communicated to customers through phones

. Motivates co-workers and make updates to Wall of Fame

Clinique at Dillards, West Des Moines, Iowa

Retail/Makeup Consultant September 2004- March 2007

. Assist customers with purchases, handled money daily

. Attend to other areas of the store

. Participated in annual inventory

EDUCATION

Simpson College Indianola, IA

Bachelor of Science Degree Anticipated graduation: May

2008

Major: Business Management

Business Courses taken include:

Sales and Sales Management Accounting I&II

Corporation Finance Macro & Micro Economics

Organization Behavior Marketing

Business Law I & II Quantitative

Analysis for BM

Statistics

Technical Abilities: Microsoft Office XP, excel, word, PowerPoint - 8+

years experience

Supreme, SSE, System II - 1 year experience

SVP, SVP, Hogan - 3+years experience

Contact this candidate