Customer Service Maintenance

Renee L. McCoy

**** ****** ***** *****, ****, Nevada 89506 Cell: 775-***-**** abjjyt@r.postjobfree.com

Education HEMET HIGH SCHOOL Hemet, CA

Special Courses and Activities: ROTC, Photography, Yearbook, Sciences

Graduation 2001; GPA 3.15

TRUCKEE MEADOWS COMMUNITY COLLEGE Reno, NV

Major: Graphic Communication

GPA: 3.0

Experience RENO-TAHOE INTERNATIONAL AIRPORT Reno, NV Custodial/Maintenance

1. Reno-Tahoe International Airport is rank 60th busiest airport in the nation with an estimated 4.4 million passengers each year.

2. My primary duties were to perform floor maintenance; which included, but not limited to scrubbing, stripping, buffing, and waxing. I also extensively used carpet extractors to clean carpets in high traffic areas.

3. Due to the high level of security and safety at the airport, I was trained and was responsible to make sure that suspicious situations were reported to the proper authorities. In addition, I was also trained on fire prevention techniques.

4. When needed, I performed customer service to commuters in order to make their time going through the airport as comfortable as possible.

August 2009 - Present

WAL-MART Hemet, CA Maintenance

1. At my time with Wal-mart, I was charged with doing floor maintenance, which required that I used several different types of machinery.

2. I had to clean and maintain the restrooms, trash receptacles, and perform other standard cleaning duties.

3. I assisted with in-store merchandise designs and promotions, which included assisting in reorganizing departmental shelving and displays.

4. I aided store merchandisers when needed. This meant that I assisted in stocking shelves with new inventory and pull off extra pallets off the sales floor.

5. I performed basic repair needs to such things as replacing lighting fixtures, and provide maintenance to all cleaning equipment and machinery in the store.

6. I learned the Material Safety Data Sheets, (MSDS), and took an active role on the Risk Management Team for the store.

August 2006 – August 2008

MONEY AND MORE Hemet, CA Office Manager

1. Performed the day-to-day duties of running a successful store, by making sure that my staffing provided the best customer service as possible.

2. Processed and approved personal loans to customers.

3. I was also made daily deposits to the local banks, which also included collecting funds from delinquent accounts.

4. Maintained a 100% level of accuracy of keeping the cash balances and financial paperwork in order.

5. Hired and trained new associates.

6. Perform collection procedures on delinquent accounts; which included processing some of them for legal action.

October 2003 – February 2005

IDYLLWILD ARTS ACADEMY Idyllwild, CA Maintenance

1. My responsibilities were to perform maintenance and cleaning duties to all buildings and in the surrounding areas around the campus; which included campus offices, dorm facilities, classrooms, student living areas.

2. Was required to strip, wax, and buff floors. And at times, I had to repair and treat main traffic areas, such as the dance floor and classrooms.

3. I was required to know MSDS regulations and procedures, as well as having the responsibilities to know all security codes and protocols for the school.

4. Assisted in setting up areas for campus functions and special events.

5. Provided additional office support at times. These tasks included, but not limited to, answering phones, filing paperwork, ordering supplies, also frequently updated daily activities and vehicle maintenance logs.

September 2000 – August 2003

Skills I have additional skills in cash handling, customer service, recordkeeping, filing, and communication skills. I also have a consider level of photography experience.

Computers I am adequately skilled and have working experience in these operating systems: Windows 2000, Windows XP, Microsoft Works, Word ’07, and QuickBooks. In addition, I am proficient in Adobe Photoshop CS3, internet research and building websites.

Certifications Forklift certification from Wal-Mart, May 2008

References Are available upon request.

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