Customer Service High School

Carmen Gutierrez

*** * ****** *** *** A, Rialto, CA 92376 • Cell: 909-***-****

Email: abjjym@r.postjobfree.com

EDUCATION / CERTIFICATIONS

AS Degree in Health Information Technology: ITT Technical Institute, San Bernardino, CA

High School Diploma: California Technical School Los Angeles, CA

AREAS OF EXPERTISE

MS Office: Excel, Access, Word, Clerical Procedures

• Managing files

Administrative

• •

Filing Terminology

•

Retrieving Basic Office Equipment

•

Delivering Communication Skills

•

Maintaining Patient Records Bilingual (Spanish / English)

Process Improvement Workload Scheduling

RELEVANT COURSEWORK

Medical Terminology Pathology

• Database

Anatomy And Physiology 1

• •

Anatomy And Physiology 2 Introduction to Purchasing

ICD-9 Health Claims

Health Care Records Supply Management

• Customer Service

Statistics

SUMMARY OF QUALIFICATIONS

• Deep knowledge of administrative and clerical procedures and systems such as word

processing, managing files and records, transcription, designing forms, and other office

procedures and terminology.

• Knowledge of principles and processes for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction.

• Profound ability to complete routine paperwork.

• Excellent skills in the use of operating basic office equipment, such as personal

computers, photocopy machines, FAX machines, telephones, etc.

• Remarkable ability to maintain quality, safety, and infection control standards.

• Sound ability to follow routine verbal or written instructions.

• In-depth ability to maintain confidentiality of records and information.

• Highly effective communication (written and verbal) skills.

VOLUNTEERING EXPERIENCE

Simpson Elementary Rialto, CA 2005

Teacher’s Assistant

• Grading homework, Answering e-mail, Holding Office Hours, Leading Sections, Attending

Class, Giving Feedback to Instructor, Keeping Grades, Grading Midterm and Final, etc.

Loma Linda VA Loma Linda, CA 2007-10

• Scanning, indexing, release of information, clerical work, preparing a chart, volunteer with

the privacy officer twice a week.

Pomona Valley Hospital Pomona, CA 2008

• Release of Information, Coding, Preparing Charts, Clerical work.

Internship

• Loma Linda VA

• Pomona Valley Hospital

• ITT-Technical Institute

• Redlands Healthcare

PROFESSIONAL EXPERIENCE

Select Personnel Rancho Cucamonga, CA April 2008

Freight Handler

• Primary responsibility was production work through the set up and operation of a

packaging machine. Other duties include material handling, packing, shipping, order

pulling, loading/unloading product, forklift operation, packaging machine operation and

inventory.

REFERENCES

• Debra Murphy, Psy.D. ITT-Tech Instructor 951-***-****

• Jeff King Loma Linda VA 909-***-****

• Craig Curtis, Privacy Officer Loma Linda VA 909-***-****

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