Manager Customer Service
Resume:
Granite City, IL *****
Home: 618-***-****
Cell: 618-***-****
abjjxv@r.postjobfree.com
John A. Hartman
Objective: To obtain a position that will allow the use of my
management and leadership skills for a challenging career
in the restaurant, hotel, retail, or transportation
management industry.
2006 - July 2010
Laidlaw Education Services/First
Student
Senior Contract Manager/District
Manager
In charge of the entire transportation
needs for the St. Louis Public School District. Provided
operational oversight and management for several locations,
along with customer interface and required reporting and
compliance mandates (both internal and external).
Represented management with school officials concerning
issues of passenger management and route scheduling.
Invoiced for all charter activities, handled all driver
issues and general logistics matters. Responsible for
Budgets and P&L's, along with quarterly Forecast Analysis.
Very strong leadership skills. We raised revenue five
million dollars annually through consistent and effective
customer service.
2005-2006
U-Haul International
General Manager
Responsible for the operation of a 3
Million Dollar U-Haul Center. Training, Hiring, and the
Development of all hourly and management positions.
Very detailed P&L responsibility. Sales
were increased 5% over the prior year through excellent
customer service.
2002-2005
Intown Suites Hotel St. Louis MO.
District Manager
Responsible for the operation of five hotels, three in Chicago and
two in St. Louis. To uphold all company policies and
procedures, hiring and training of all staff, along with
weekly quality assurance inspections and audits. Increased
hotel occupancy from an average of 75% to 98% at all
locations.
1998-2002
Papa John's Pizza St. Louis, MO
Director of Operations/Area Supervisor
Oversee all operations, profit and marketing for 15 area restaurants.
Increased sales 20% and profits 300% over previous year.
Managed two area supervisors, training director, and a computer
technician.
Supervised and balanced payroll.
Average annual sales of over $8 million dollars.
1985-1998
M.B.R. Management Corp.-DBA Domino's Pizza St. Louis, MO
Franchise Area Supervisor/District Manager
Supervised 10 restaurants with over 160 employees.
Average annual sales of over $7 million dollars.
Recipient of the "Regional Manager of the Year Award" for 1986.
Responsible for the hiring and training of all management personnel,
profit and loss statements, and workman's compensation
claims.
Perform marketing and advertising.
Maintain all health department regulations.
Education: High Impact Coaching
Train the Trainer
Sexual Harassment Prevention Training
Developing Your Team
Customer Relations
Recruiting, Interviewing, and Hiring
Workers Compensation 101
Managing For Profitability
Introduction to Finance
Leadership Skills I & II
People Management
Employment Practices
Safety Leadership
Granite City Senior High School- High
School Diploma
Southwestern Illinois College- Business
Administration
Skills: Proficient in Microsoft Word, Microsoft Outlook, Lotus
Notes, Microsoft Excel, Power Point, and PeopleSoft.
References Available Upon Request
Contact this candidate