Customer Service Sales
Resume:
NADIA L. SANDERS
Rockford, IL **103
Career Objective
Seeking a rewarding career changing position to utilize my education,
knowledge, and skills, in which the position will offer opportunities for
personal and professional growth.
Qualifications and Skills
* 13 years of customer service experience in the aerospace industry.
* Proven leadership skills with the ability to make sound decisions and
accept increasing responsibility.
* Perform in a very structured and organized manner.
* Negotiate terms and discuss process improvements for airline customers.
Established and maintained excellent work relationships with customers
externally and internally.
* Co-leader of a Value Stream Mapping to improve the order processing
flow involving 20 individuals.
* Trained in various business improvement processes.
* Learned to manage difficult situations and accounts.
* Proven to have the ability to learn quickly in a fast pace environment.
* Strong presentation skills.
TECHNICAL SKILLS
* Experienced in computer applications Word, Excel, Outlook, and
PowerPoint; also JD Edwards/One World.
administrative Experience
Sr. Account Administrator -Hamilton Sundstrand
04/06 to Present
* Manage high profile customers with yearly sales of $35 million.
* Leader of one of three key business processes in the Customer Service
department.
* Monitor and create metrics to report during Executive meetings.
* Managed allocation of material for critical requirements during part
shortages.
* Supported customer's terms and conditions per contract.
* Improved customer service levels by working closely with planners and
operations.
* Created reports with IT to report monthly metrics.
* Retrieved customer orders from SAP systems.
* Arranged and attended customer's visits when necessary.
Commercial Account Administrator-Hamilton Sundstrand
12/00 to 4/06
* Manage purchase orders for various Commercial Airlines and OEMs.
* Monitor and expedited purchase orders.
* Domestic and International travel as required.
* Oversee and monitor AOGs (Aircraft on Ground) and critical orders.
* Improved the AOG process.
Education
Master of Business Administration
Cardinal Stritch University - Milwaukee, WI 05/05
Bachelor of Arts - Business Management and Leadership
Judson University - Elgin, IL 05/99
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