Customer Service Representative

Stacie M. Ash

**** ****** **.

Kirtland, OH *****

********@*****.***

440-***-****

OBJECTIVE

A full-time career-based position

SKILLS

Computer

. Extremely competent and familiar with computers and programs

such as word, excel, and power point.

. I have used Excel capably to make spreadsheets and am

comfortable using excel.

. Comfortable using the internet to use as a tool for information.

Organization

. Always keep a list of tasks to do for the upcoming day, and

reminders.

. Meet due dates and deadlines.

. Punctual and always on time.

EDUCATION

Lakeland Community College, Kirtland, Ohio (2004-2008)

Associate of Applied Business Degree, Marketing, 3.50 GPA

Graduated in Spring 2008.

WORK EXPERIENCE

Customer Service Representative, March 2009-Current

Crestwood Management, Beachwood, Ohio

Takes approximately 250 inbound and outbound call. I give out

information for customers about their healthcare benefits. As well as

take orders for products and explain rules and stipulations for

contracts.

Guest Service Agent, April 2008-August 2008

Comfort Inn, Mentor, Ohio

Made reservations and checked-in guests along with complying with

guest's wishes. Gave informative directions and also managed customer

complaints and concerns about their bills using profit manager.

Hostess, June 2006-December 2007

Don Pablos, Willoughby, Ohio

Prepare schedules and seating arrangements and assignments. Greet and

outfit attentive customer service.

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