Customer Service Medical Billing

KIMBERLY S. LOUIS, CPC-A CP

**** ***** ******

Rochelle, Illinois 61068

Phone: 815-***-****

E-mail: **************@*******.***

Objective: Account Representative / Customer Service position with a fast-paced, progressive organization

focused on quality customer service internally and externally.

Education: Certification in Medical Billing & Coding

Kishwaukee Community College 2010 -- Dean’s List

Skills: MS Office, MS Access, Outlook, Medisoft Office hours, Oracle, Quotewerks, Quote Assistant, Goldmine,

E-Time, Mfg Pro

Work history: DANAHER MOTION, f/k/a Pacific Scientific – Rockford, Illinois 1989 – 2008

Commercial & Industrial Electric Motor Manufacturer Plant Closing 2/2009

Senior Account Representative

Responsible for meeting or exceeding the customers’ expectations focused on quality, cost, and delivery.

• Served as a conduit between the customer and manufacturing to determine production

scheduling priorities.

• Managed key Original Equipment Manufacturers as well as international and domestic

distributor accounts.

• Managed claims and price discrepancy issues with the customer.

• Developed quotes for standard products.

• Worked with the Danaher Motion Assistant Center to keep the line of communication open

between operations and customer support.

• Key participant in kaizen events to increase efficiency while reducing costs.

• Reported on time delivery metrics across customers while driving improvement opportunities

across the Customer Service team.

• Trainer for Sales Administrators on Enterprise Resource Planning system (ERP),

communication skills and tools needed to perform daily tasks.

• Managed order management processes within corporate enterprise resource & planning

software.

• Trained and mentored new hires.

• Assisted the Department Manager with reporting as well as, time and attendance tracking.

• Hosted customer visits and was responsible for aligning attendees on the order management

processes.

• Promoted to Senior Account Rep from initial temporary position as Customer Service clerk.

Accomplishments

Assigned to high profile Strategic Account and Key Distributors.

Selected by management for promotion to Special Projects Coordinator for key accounts

requiring high service levels.

Significant involvement with the migration of multiple ERP systems to a global ERP.

Chosen by management to assist with consolidation of 4 customer support departments

from Massachusetts, South Carolina, Virginia and New York.

Contact this candidate