Customer Service Manager
Resume:
L illian H Pratt
Summary of I am a highly motivated and dependable person with many years of
Qualifications office experience. I have the proven ability to initiate actions, follow
instructions, carry out tasks in an efficient manner and have excellent
customer service skills.
Education College
Hinds Community College Jackson, MS
Professional
U S Dept of Commerce Bureau of the Census Tupelo, MS 2009 –
Experience
2010
Administration Office Operations Supervisor
Assisted in the management of payroll and personnel functions for
approximately 10 employees.
Administered the selection and hiring process for the Local Census
Office.
Supervised and trained clerks on the routine tasks required in the
collection, control, review, and reporting of personnel and payroll data.
Collaborated with the assistant manager for administration to select
qualified individuals for each administration clerk position.
Applied Equal Employment Opportunity principles in hiring practices,
training, and employee development.
U S Dept of Commerce Bureau of the Census Tupelo, MS 3/2009 –
5/2009
Census Enumerator
Used hand held computers
Went out in assigned areas verifying addresses
Kool Smiles DPMS, Inc., Tupelo, MS 2007 – 2008
Clinic Team Lead; Dental Assistant
Ensure the office delivers quality and compassionate care to every
patient
Assist the Office Manager in optimizing the efficiently of the office to
better serve our patients through building teamwork
Provide excellent customer service
Assist with the recruiting and hiring, as well as responsible for the
training of new dental assistants
Lillian H Pratt
Ensure all parents are guided through Kool Smiles process before
child’s treatment
Responsible for ensuring dental equipment is working properly and be
point of contact with supply representatives and service technicians.
Responsible for ordering dental supplies and managing inventory
Responsible for training and developing dental assistants
Books A Million, Jackson and Tupelo, MS 2004 – 2007
Customer Service Specialist with strong customer skills
Ability To Multitask
Good Communication Skills
UMMC School of Dentistry, Jackson, MS 1989 – 2001
Chief Dental Assistant in clinics with Dental students
Scheduled appointments for patients on computer
Answer multi line phone at the main desk of Dental School
Ability To Multitask
Good Communication Skills
Objective To obtain employment where my skills and experience will be utilized while
at the same time, building upon my abilities to secure long term
employment.
Contact this candidate