Customer Service Registered Nurse

Albert w. Burrows

**** ********* *** **.

Fernandina Beach Florida

32034

H: 904-***-****

W: 720-***-****

Email: abjjtt@r.postjobfree.com

EXPERIENCE

Frontier Airlines/Call Center July 2007 Current

Reservation Agent

Customer Service Sales

DUTIES: Book reservations, Research for customer to find informative and accurate information regarding their present, past and future travel plans using Sabre, and the internet/intranet.

Inform and enforce company policy and procedures.

Sell and upgrade services to provide the best travel experience to adhere to the customer’s needs. (Economy,Classic,Classic Plus) Airfares.

Offer company promotions: Hertz, Frontier airline Master card.

Taking escalated calls and calming the customer to a peaceful level by listening to the customer’s needs and allowing them to express their frustration while remaining calm. Assist them to the best of my ability using the “four legs” of Frontier Airlines

(Affordable, Flexible, Accommodating and Comfortable)

Monitor personal statics for better self improvement and making changes where needed. Assistant trainer for newly hired employee Customer Service/Reservation Specialist. Review and implement all company handbook policies and procedures with newly hired employees

ACCOMPLISHMENTS: I have also written the sales script that has been implemented in the company training manual and is now part of the policy during upgrading sales.

Business Owner May 2005 Oct. 2009

Western Reserve Cleaning Service

Las Cruces, NM 88011

Successful business owner and operator of my own commercial cleaning service.

Marketing, Sales, Invoicing, Collections.

Excellent service provider to the customer.

I have also done hiring and coaching for retraining in areas of poor performance. Termination in cases where coaching is no longer an option.

Marks Cleaning Service March 1990 May 2005

325 South Elmwood,

Medina, Ohio 44256

DUTIES: Director of Operations for all aspects of corporation

Accounts Manager

Hiring and training of all staff

Debt Collection

OSHA Training for all staff

Promotional Events Coordinator

Full service janitorial specialist

Complete floor care stripping/waxing

Office cleaning for all types of factory/business offices

Sales/Marketing

Client Retention and Total Satisfaction

CERTIFICATIONS: Certified Carpet Cleaner

Certified Water Damage Restoration

Certified Carpet Dyeing and Floor Care

Medina General Hospital January 1986 1989

Medina Ohio 44256

DUTIES: Environmental services care specialist

EDUCATION

Business Service Contractors Association International

(BSCAI) Certifications

Graduate of Brunswick High School, Brunswick Ohio 1983

SUMMARY

I am looking for a permanent position in the southeastern coastal region of the United States where my talents as a Customer Service Specialist can be utilized and appreciated.

I thrive in a position that keeps me busy and provides a team like atmosphere. I enjoy a fast paced environment where tasks must be done in a timely manner or sooner. So if you need a professional who enjoys working with the public and that will always give you 110 %, I am your man! I have always been a self motivated individual who strives for Top quality in all that I do. I take pride in my work and the company that I represent.

: Customer satisfaction has always been my best asset.

: I do enjoy working with people.

: I am definitely a problem solver.

PERSONAL REFERENCES

Mary Pass (RETIRED STATE EMPLOYEE) #303-***-****

Patricia Jo Beaty (RN- REGISTERED NURSE) #330-***-****

Linda Tucci (HIGH SCHOOL TEACHER) #801-***-****

Mark Skoda (OWNER MARKS CLEANING) #330-***-****

LaVonne Muniz (RETIRED TRAVEL AGENT) #505-***-****

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