Manager Customer Service

Lindsey M. Heller

***** *. ***** ** #**

Broomfield, Colorado 80020

Home Phone 720-***-****

Email abjjsi@r.postjobfree.com

SUMMARY

I am a quick learner, hard worker and train easily. If there are any conflicts in the work space, on

a day to day basis, I attempt to find another way to proceed with the daily job that will either be

cost effective, or save time for the company. I have strong work ethics and strong morals as well.

WORK HISTORY

**Premier Recovery Service Inc. Denver, CO 303-***-**** Jennifer McDaniel

March 2006 - Feb 2007 Left for Maternity Leave

Returned June 2007 - Current

Compiled most of the training manual, fixed minor problems with the server/computers.

Customer Service Rep - Handled phone calls and data entry for various clients, as well as

completing minor skip tracing on debtors as needed.

Account Manager - Solely managed the designated que from entering the assignment to

relesaing the vehicle and invoicing the account.

Transport Manager (NKA Account Manager) - Ensured the safe and timely release or delivery of

the vehicles to the designated auctions.

Storage Lot Help - Completed condition reports and entered all into the web based system to be

faxed/e-mailed to the designated clients.

After hour Staff 4:00 pm to 1:00 am - Transposes account updates from an voicemail system and

allocates them appropriately. Completes any work left over from the morning staff as well as the

tasks listed above.

**Homemaker

Feb 2007 - June 2007

Maintained the household while taking care of a newborn.

**Game Stop Superior, CO 720-***-**** Scott Genke

May 2005 - March 2006

Junior Assistant Manager - Managed the employees’ production, opened/closed the store, and

answered the questions and/or concerns of the customers ensuring their satisfaction.

EDUCATION

High School Diploma, Neshaminy High School Levittown PA, Graduated in 2001

Pastry Techniques Completion Certificate, Cooking School of the Rockies, Graduated in

September 2002

Dental Assistant Certification and X-ray certification in Colorado, Colorado School of Dental

Assisting, Graduated in January-February 2006

COMPUTER SKILLS

WPM - 45wpm

10-key - Proficient - 4 years

Microsoft Word/Works/Excel - Proficient - 4 years

Fax Machine - Proficient - 4 years

Microsoft Office Suite - Proficient - 4 years

Troubleshooting Skills - Proficient - 4 years

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