Customer Service Human Resources

Erica Bostock

**** ******* *****

Hoover, AL ****6

205-***-****

abjjrr@r.postjobfree.com

Personal Profile

A Senior Level Clerk, with nine plus years experience in Office

Administration and Customer Service combined, seeking professional

advancement. Analytical strengths are administration, research, and

collections. An action oriented and resourceful individual, who learns

quickly, is patient with complexity, has excellent oral and written

communication skills and possesses a strong desire to succeed. Expertise

includes the following Skills:

. Operations

. Customer Service

. Collections

. Team Work

. Information Systems

. Research and Documentation

. Adjusting Accounts

. Accounts Payable

. Human Resources

Education

Faulkner University Montgomery, AL,

. Bachelors of Science- Management Human Research

Experiences

AmSouth Bank now Regions, Birmingham, AL 2001-

May 2005

Adjustment Services Collections Clerk- Operations Technology

. Opening and Distributing Mail

. Data Entry

. Research and Resolving forgery item collections

. Crediting and Debiting Accounts

. Maintaining a collective teamwork environment

. Generating correspondence to facilitate collections

. Processing Domestic Items for collections

. Communicating with outside institutions, and Amsouth employees to

reconcile collection issues.

Famous Footwear, Homewood, AL June 2005-

2008

Second Assistant Manager

. Opening and closing the store

. Supervise employees

. Stock inventory

. Display tables and walls

. Promote Sales

. Customer Service

. Verify employees scheduled time

. Assist in interview process

State Farm Insurance Companies,

AL Present

Senior Account Representative-Payment Plan Department

. Service State Farm Agents and Staff with insured's accounts

. Research and resolve problem accounts

. Correspond with Agent, Staff, and other entities of State Farm via

email, phone, and fax

. Team Representative, voice between subordinates and management to

maintain high level of quality within the department and understanding

department needs

. Assist Team members with questions on problem accounts

. Maintain high quality service level through phone and productivity

. Assist in appointed projects when given the opportunity

Contact this candidate