Customer Service Sales

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Objective:

To utilize my management and customer service experience to obtain a

position with your organization.

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Work History:

Cost Cutters Salon, Cedar Rapids, Iowa

Store Manager (2008-present)

. Ability to multi-task by functioning as a Cosmetologist with my

own, strong client base, while managing the Cost Cutters Salon and

staff

. Consistent increase in customer base and retention of current

customers under my management

. Goal setting and attainment as evidenced by meeting retail sales

goals on a consistent basis, along with motivation of my staff to

achieve their own personal goals

. Supervise and evaluate job performance for 7 employees

. Responsible for human resources duties for my location, including

hiring, counseling, and termination of employees

. Plan and conduct monthly staff meetings

. Regular management training classes on how to motivate and retain

staff

. Continuing education in customer service

. Conflict management in regard to customer and employee concerns

. Responsible for budget management and all fiscal responsibilities

within the store

. Monitoring and adjustment of store resources to meet monthly budget

. Demonstrated ability to maintain store inventory accurately

Cost Cutters Stylist (2005 to 2008)

. 5 star customer service award

. Met and exceeded retail sales goals

. Provide salon services for customers

Ross Marketing, Cedar Rapids, IA

Customer Service Representative (2004)

. Enrollment of current credit card holders into payment protection

programs

. Successfully met daily sales goals

. Training in effective sales techniques

Hometown Food Store, Waterloo, IA and Conrad, IA

Customer Service Associate (2003-2004)

. Cashier duties

. Customer service/help desk

. Responsible for auditing money totals at the end of shift

. Organization of store displays and stocking of shelves

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Work History (cont.):

Conrad Aquatic Center, Conrad, IA

Lifeguard (Summers, 1999-2001)

. Responsible for the safety and supervision of pool visitors

. Customer service responsibilities, as well as cashier duties

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Education:

Iowa School of Beauty, Marshalltown, IA, 2004

. Cosmetology training completed

. Licensed as Cosmetologist in State of Iowa since 2004

University of Northern Iowa, Cedar Falls, IA, 2003

2 semesters completed

Marshalltown Community College, Marshalltown, IA, 2002-2003

3 semesters completed

Des Moines Area Community College (DMACC), Ankeny, IA, 2001

1 semester completed

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