Customer Service Manager
Resume:
James McInturff
Pekin, IL ***54
************@*****.***
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EDUCATION
Bachelor of Arts in Communication Studies, December 2002
Northern Illinois University, DeKalb, Illinois
Emphasis: Media Studies Minor: Psychology
Cumulative GPA: 3.4/4.0 Dean's List, Fall 1999
EXPERIENCE
Complex Manager, Kerasotes Theaters, Pekin, IL December 2002-Present
> Earned the responsibility to run my own 14-screen theater
> Supervise an hourly staff fluctuating between thirty-five to
fifty employees
> Increased profitability by 13% in the last six months
compared to last year
> Motivate staff to consistently rank our theater in the top
five in the company for sales (out of ninety-five other
theaters)
> Hired and trained 170 new employees to help open the
company's first theater in California
> Performing Inventory on all Concession products daily and
Office Supplies monthly to maintain adequate supplies
> Schedule employees, managers and film placement weekly
> Listen to customer feedback to provide the best entertainment
experience possible
> Communicate with vendors and the Corporate Office to assure
timely repairs
> Conduct monthly Safety Inspection to ensure no potential
hazards to customers, no broken or malfunctioning equipment
Service Supervisor, Cineplex Odeon, Crestwood, IL
January 2000-August 2001
> Counting employees drawers before and after their shifts,
documenting discrepancies
> Receiving warehouse shipments weekly, labeling items and
entering stock into company computer system
> Working during busier times at Box Office to help keep down
customer lines
Media Specialist, Best Buy, Burbank, IL November 1997-December 1999
> Providing customer service and information about all of our
products
> Restocking and organizing my department
> Using company computer to locate merchandise and availability
SPECIAL SKILLS
> Knowledge of Microsoft Office, Adobe Premier, Adobe
Photoshop, Adobe InDesign, and can type 65wpm
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