Post Job Free

Resume

Sign in

Sales Customer Service

Location:
Chattanooga, TN, 37412
Posted:
October 13, 2010

Contact this candidate

Resume:

JENNIFER L YEALY

423-***-**** ~ *** Germantown Circle, Chattanooga, TN 37312 ~

abjjpw@r.postjobfree.com ~ www.linkedin.com/in/jenniferyealy ~ AIM:

goldenwonton21

PROFILE

. 12 years of demonstrated successes within diverse administrative

organizations fulfilling contract and temporary project

assignments as an outsourced employee

. Microsoft Office Suite, Apple Works 6.0, Power Point, SAP,

Oracle, ACT

. Versatility coupled with ability to multi-task and deliver

quality, bottom-line results for projects completed at EMC &

Monster.com

. High level presentation success and corporate training of new

employees at Monster.com for Enterprise Accounts, along with MA

degree success presentations and group projects monthly

. Management and motivation of direct sales personnel and staff (5-

10 employees) in academia

. Developing account strategies to grow business with existing

clients as well as prospect, identify and close sales

opportunities with new clients

EDUCATION ~ HONORS

M.A. in Management - Project Management, GPA 3.06

2008

Certified in Change Management, Project Management, Business Management

Colorado Technical University, Colorado Springs, CO

B.S. in Office Administration (Business Administration Minor), GPA 3.54

1990

Southern Adventist University, Collegedale, TN ~ Cum Laude

A.S. in Office Administration (Executive Secretary)

1988

President of Office Administration Club

1988

Recipient, Who's Who Among Students 1986

PROFESSIONAL EXPERIENCE

Circulation/Classified Advertising

Chattanooga Times Free Press, Chattanooga, TN

2009 - 2010

. Daily Outside calls from GA, TN & AL residence who utilize the paper

as a resource for their reading, information and selling needs.

. Call follow-up with "up sells" for their special advertising ideas and

customer needs to bring the most visibility on the written page for

their item(s) or lengthening their ads or subscriptions.

. Met ALL goals given on a daily basis and monthly sales goals obtained

and superseded.

Account Executive

WDEF Channel 12, Chattanooga, TN

2008-2009

. Working in advertising with local area Chattanooga merchants for

television broadcasting of businesses, events and fundraising.

. Managed accounts for broadcasting and calendar schedules, posting

commercials on local television affiliated with CBS national network

. Connected networking meetings for new local business sales and

collaborated with departments for fundraising televised events, along

with successful restaurant campaign sponsorship and local town

sponsorships

. Set record for off Thursday campaign & brought in $20,000 new local

direct business, with a huge success with First Things First Flower

Fest 2009 Fundraising record setting year

Inside Sales Representative/Media Project Coordinator

Continental Resources, Inc., Bedford, MA

2007

Trained as an Inside Sales Representative for the Educational and Sales

Team.

. Facilitated company projects included telemarketing for sales managers

. Coordinator of video project for President, creating binders of

departments for all new employees called the CRI New Employee Project.

Support the hiring of an intern from Emerson College for the

completion of department DVDs. Duties included organizing department

filming, filming and creating master copies with Quickdisk software

and Rimage 2000i DVD machine, along with the creation of labels using

Acoustica Label maker for all DVDs.

Customer Service/Research Analyst

EMC Corporation, Hopkinton, MA

2007

TAC Worldwide Services contractor to support the new FCO - Field Change

Orders for the Centera boxes in the field. Worked with several projects

for company:

. Reliable supporter of the sales, business analyst research team.

Projects have included sales trending, power point presentations,

research for current modems, CentraStar (software) versions, and node

configurations of Centera boxes. Weekly meetings and reporting to

managers on projects.

Sales/Lead Generation

Monster.com, Maynard, MA

2006

Trained to sell online advertising for hiring with Monster.com against

competitors; new business Development Team and Enterprise Accounts.

. Validated set accounts daily to call into utilizing the company auto-

dialer. Daily calls averaged from 70-200 in a given day, depending on

account, generating accounts leads for sales team.

. Enterprise accounts, i.e. Dunkin-donuts, Harley Davidson, IKON, Bank

of America, JCPenney, Taco Bell, etc. New Business leads documented

in the database system, Siebel 7 Karma for sales team. Trained new

Enterprise Account employee.

Marketing/Lead Generation

MarketOne International, Maynard, MA

2005

Marketing Department worked in Lead Generation for corporations such as;

IBM, Biscom and Cognos.

. Assigned by Program Manager to call ISV for IBM to target business

opportunities nationally by promoting IBM as a better hardware

operating system.

. Started a small campaign for Biscom, which wanted to develop business

leads for their fax server and document archival system, over Right

Fax.

. The final campaign was for Cognos, marketing their Business

Intelligence Strategy for overall company statistical reporting and

forecasting. Responsible for calling various targeted leads

nationally and documenting each viable lead to program manager in

report form. Reporting was reviewed and sent to appropriate company's

sales staff to generate more business.

. A top performer for each campaign.

Customer Service/Administrative Assistant

Electro Wire, Inc., Leominster, MA

2005

Assisted Executive VP in daily administrative work:

. Assisted in ordering furniture, electricity, and show badges for

attendees, supplies for upcoming tradeshow SUPERCOM 2005 in Chicago,

IL. Majority of time was allotted to customer service with Lucent

Technologies.

. Responsible for entering orders, researching backordered cable,

updating shipment dates with warehouses in GA, TX, IL, and MA.

. Batch release of daily work to each warehouse and reporting with

conference calls to Lucent for weekly promise dates, filing, faxing,

and answering customer inquiry/order calls.

Recruiter/Sales

Systems Pros Inc., Billerica, MA

2005

Placed Software/Hardware/IT contract engineers nationally, headhunter.

. Researched for resumes, interviewed/qualified candidates for

placement.

. Maintained database of skills sets, pay rates, availability and work

preference of each contractor.

Assistant to President/Customer Service/Sales staff

Eglomise Designs, Devens, MA

2004

Trained to work closely with President in all sales calls and inquires of

giftware merchandise of university and colleges.

. Followed through with sales calls, sample requests, and product

returns to customers.

. Generated letters and documented contacts in Act data base program for

customer requests and product creations.

. Problem solved with sales team, proofing final products, involved in

giftware brainstorming meetings. Assisted in yearly organization of

clearance sale of sample product and discontinued items.

Selected accomplishment(s):

. Created and streamlined hand-painted glass panel conversion process to

computer artists/publishers for printing in greater volume. Start to

finish process of hundreds of hand-painted glass panels.

. Implemented new sales to Barnes & Noble national college book

stores by sending six mini prints, six mirrors prints, and six

paperweights with university and college samples for review to

order. Researched college bookstores nationally to generate

more sales.



Contact this candidate