Customer Service Administrative Assistant
Resume:
Ronald Rajnesh Lal
**** ******** **. ******* ** *5356 *********@*****.*** Ph: (209) 604
0179
Qualifications Profile
A highly equipped Project/Administrative Assistant with experience in
performing a variety of administrative and staff support duties for
various field of work that require a range of knowledge and skills of
organizational procedures and policies; directing and assisting visitors,
and resolving administrative problems and inquiries; composing, editing,
and proofreading correspondence and reports, and preparing a wide range
of administrative documents.
Achievements/Strengths
> Consistent, well-organized and dependable performer with the
flexibility to adapt to constantly shifting priorities.
> Customer service, team and goal orientation enhanced by a sense of
urgency. Excellent organizational and follow-through skills with an
emphasis on details.
> Strong communication skills; effectively interface with management
to collaborate on issues and solve problems; excellent project
management and organization attributes.
Educational Background
California State University, Stanislaus, Turlock, CA.
Bachelor of Science in Business Administration, December 2010
Concentration in Human Resources
Modesto Junior College, Modesto, CA
Associate of Arts in Business Administration, May 2007
Related Coursework
Business Management, International Business, Business Law, Managerial
Account, Financial Account, Bookkeeping
Professional Experience
Wachovia Bank, Santa Clara, CA - Sept 2009 - Present
Teller
o Play an essential role in finding the right solutions for
customers
o Provide excellent customer service
o Receive frequent recognition and rewards for top performance
o Work closely as a key member of a team
o Excel at multitasking
o Tellers work in a challenging, fast-paced environment. There
is no "typical day" - that's part of the challenge, and the
fun! On any given day, your work may include:
o Greeting customers and making them feel welcome, as well as
catching up with those you see regularly
o Processing transactions for customers to help them manage
their finances
o Finding ways to make financial services more convenient for
customers, like helping them sign up for online banking
services
o Recommending additional products and services to meet
customers' needs
o Referring customers to your Wells Fargo partners
o Each day your sales, service, and product knowledge grows -
ultimately preparing you for the next stage of your career
with Wells Fargo.
La Playa Hotel, Carmel, CA - Sept 2008 - Sept 2009
Administrative Assistance
o Processed paper work and organization (accounts and payable)
o Assist as human resource clerk
o Manage and maintain executives' schedules
o Prepare invoices, reports, memos, letters, financial
statements and other documents, using word processing,
spreadsheet, database, and/or presentation software.
o Read and analyze incoming memos, submissions, and reports in
order to determine their significance and plan their
distribution.
o Make travel arrangements for executives.
Asian Food Mart - Modesto, CA - Aug 1999 - July 2008
Manager/HR Clerk/Cashier
o Processed accounts payable and receivable.
o Maintained inventory for shipping and receiving.
o Entered invoices data and other information into the computers
system.
o Communicated with customers to complete sales and address
questions.
o Handled money to process transactions, balance register, and
make deposits.
o General Worker
o Facilitated a customer friendly, environment by stocking
merchandise and facing shelves.
o Participation in any leadership initiatives.
o Initiation / Development of any new HR policy or procedure.
o Any notable improvement in employee retention or satisfaction.
o Role in improving the benefits program or launch of new
employee benefits.
o Role in organizational development initiatives such as
integrating two organizations after a merger, downsizing or
expanding.
o Any contribution in effective strategies for screening
applications and recruitment.
o Role in training new or existing staff; number of people you
trained.
o Established wage incentives and guidelines for pay raises and
promotions.
Computer skills
Microsoft Windows & Office, Oracle, 40 wpm plus 10 key, Strong Internet
& Troubleshooting skills.
Contact this candidate